orbit / in-store services
Hands-on services and delivery
Alongside everyday food and supplies for dogs, cats, small animals and fish, Roundhouse offers six hands-on services, each priced up front.
01 · Pet store
Nutrition and sensitive-stomach consult
$25 · 30 minutes, credited to food
Sit down with Hannah, a Certified Pet Nutritionist, and go through your dog or cat’s current food, calories, stool quality and likely triggers. You leave with a gentle 10-day switch plan across limited-ingredient, gently cooked, freeze-dried or raw options, trial samples to take home, and the full $25 back as store credit the same day.
- Ingredient-panel review
- 10-day switch plan
- Trial samples to take home
Boundary: diet guidance, not a diagnosis; health worries still belong with your vet.
Best for: itchy skin, ear flare-ups, fussy cats or a move to raw.
Ask about a nutrition consult
02 · Pet store
Same-day local delivery
Free over $59 · $6 under
Heavy food bags, 40-lb litter boxes, hay and insulated frozen raw, dropped on your porch by Cole in the shop’s own van. Order before 2:00 PM, Monday to Saturday, within the Kansas City delivery zone and it arrives that afternoon, or set a 3-, 4- or 6-week auto-restock with no lock-in.
- Same-afternoon porch drop-off
- Cold packs for frozen food
- Optional auto-restock, no lock-in
Boundary: the goods themselves, and addresses outside the local delivery zone.
Best for: 25-lb bags and litter you would rather not carry.
Ask about local delivery
03 · Pet store
Harness, coat and boot fitting
Free · 20 minutes
Online sizing charts are how dogs end up with rubbed armpits. Devon measures neck, girth and back length, tries several brands on your dog, sets every strap for full shoulder movement, then lets your dog trot down the treat aisle before you decide.
- Neck, girth and back measurements
- Several brands tried on
- A test trot before you buy
Boundary: the gear is bought separately, and behaviour training is not included.
Best for: deep-chested sighthounds, broad bulldogs and very small breeds.
Ask about a gear fitting
04 · Pet store
Self-serve dog wash bay
$22 · 30 minutes
Keep the wet fur out of your own bathroom. Each enclosed bay has a waist-high stainless tub with a non-slip ramp, waterproof aprons, three natural shampoo and conditioner choices, ear wipes, brushes, warm towels and a variable-speed dryer, and the team cleans the whole bay after you leave.
- Private 30-minute bay
- Shampoo, towels and aprons included
- Warm or cool dryer
Boundary: this is a do-it-yourself wash; professional grooming and nail trims are not included.
Best for: big, muddy or double-coated dogs.
Ask about the wash bay
05 · Pet store
Aquarium water testing
$15 · test and tank plan
Paper strips can misread tank chemistry. Bring about half a cup (120 ml) of tank water and Priya runs liquid drop tests for ammonia, nitrite, nitrate, pH, GH and KH, then talks you through cycling, live plants and peaceful fish or shrimp that suit your tank.
- Six-parameter liquid test
- Cycling and algae advice
- Plant and stocking ideas
Boundary: fish, plants and equipment are separate, and a sick fish needs a specialist vet.
Best for: a cloudy first tank, an algae bloom or a new planted set-up.
Ask about water testing
06 · Pet store
New puppy, kitten and rescue starter
Free walkthrough · 10% off the starter basket
A new friend should not mean ten things you never use. In a 30-minute walkthrough you get crate or litter set-up, collar and harness sizing, safe chews, an ID tag engraved on the spot and a gentle switch from shelter or breeder food. Bring adoption papers from any shelter or rescue for 10% off the starter basket.
- Crate and litter set-up
- Collar and harness sizing
- ID tag engraved while you wait
Boundary: licensing, vaccinations and health checks stay with your vet and local authority.
Best for: the first week home with a puppy, kitten, rabbit or rescue.
Ask about the new-pet starter