FAQ · Coaching questions
Ten straight answers.
How the assessment, monthly plans, the private room and session changes work, before you ever pick up a weight.
Getting started
Your first visit
What happens at the starting assessment?
A relaxed 45-minute visit with a senior coach: a tour of the room, a talk through your goals, schedule and injury history, and a brief mobility and movement check in everyday training clothes. There is no exhausting fitness test.
I have not trained in years. Will I feel out of place?
Not here. Over half of our coaching clients started with little or no free-weight background, and your coach teaches every setup step by step at a pace that builds confidence rather than soreness.
Is post-rehab training a replacement for physical therapy?
No. Post-rehab coaching starts after physical therapy discharge and works from your discharge notes. It is fitness training, not medical treatment.
Do you tie clients into contracts?
No. Monthly plans run month to month with no joining or annual fees. Give 14 days’ notice before your next billing date to pause or cancel.
In the room
Training on your own floor
Will anyone else be training while I am?
No. The room is booked to one client per session, so every station is free and set up for you and your coach.
Do you have lockers and a shower?
Yes. The changing area has numbered lockers, bench seating and a shower, so you can train before work and head straight out.
What should I bring?
Comfortable training clothes, clean trainers and a water bottle. Bring your injury history, and any physical therapy discharge notes, to the assessment.
Sessions
Changes and enquiries
Does the contact form book a session?
No. It sends an enquiry. A coach replies, usually within one business day, to agree a time for your assessment.
How do I move or cancel a 1-on-1 session?
Give 24 hours’ notice by phone or email and you can reschedule without using a session credit.
Should I send health records through the form?
No. Keep diagnoses, health records and payment details off the form; talk your coach through your history in person instead.
Still unsure?
Ask a coach directly.
Tell us what you are training for and a coach will reply.