Four people run Stillwater Day Spa: two treatment specialists, a restorative services specialist and a guest care coordinator. The photographs beside each profile show the rooms and the things kept in them, not the person described.
Skin care specialist
Nadia Okonjo has worked in day spas since 2012 and takes most of the restorative facial appointments at Stillwater. She talks through the cleanse, the exfoliation and the mask at the start, names every product before it is used and changes the plan when skin is sensitive or already reacting. Guests comparing facial options, or mentioning a new prescription or a recent peel, are usually booked with her.
Body care specialist
Elias Moreau carries out the body polish and relaxation massage appointments and sets up the larger treatment room each morning. Pressure and positioning are agreed before the door closes, he checks in once during the hour rather than talking through it, and he will shorten or skip an area on request. He is careful to describe the massage as a relaxation service, never as treatment for an injury.
Restorative services specialist
Saoirse Quinn takes the shorter services: the scalp ritual with warm oil and the foot renewal soak. She says at the start what each one covers and what it deliberately does not, so nobody arrives expecting nail cutting or callus work at a foot appointment, and she writes the aftercare note herself. Guests with an hour or less, or booking a first visit to see how the rooms feel, are usually booked with her.
Guest care coordinator
Harriet Vance answers the telephone and the contact form, confirms which of the six services fits and what it costs, and records accessibility needs, quiet-room preferences and anything a specialist should know before a guest arrives. She holds the quiet-hour room herself so nothing is booked over it. Ask for her when two services seem equally suitable or when a visit needs planning before a time is agreed.
Together, these four roles cover every service on the list. Mention a preferred role or service in the contact form; the front desk will reply with the options and times that are genuinely available.
The name of a service and a rough time range is enough to start. Stillwater Day Spa replies with the hours that are actually open.
An occasional email about opening hours and what the rooms are offering. One address, nothing else, and it stops the moment it is asked to.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.