Four technicians work at 118 Orleans Row. The six services are divided between them in pairs, so every service has someone whose day it mostly is, and a visitor always knows who that would be.
Founder and lead technician
Leads structured gel work and first-visit consultations, with attention to nail condition, the length a visitor can actually live with, and a maintenance interval that is honest about regrowth. The role says plainly when a set should be taken off and rested rather than rebuilt.
Senior gel specialist
Concentrates on gel colour and overlays: preparation, cure times and a finish that holds at the sidewall instead of lifting. Each service starts with a look at the free edge and the cuticle, so the method follows the nail in front of the technician rather than a photograph.
Pedicure and foot-care lead
Runs the classic and spa pedicures, including the soak, the nail work and a light smoothing of hard skin. The role keeps to cosmetic foot care and refers anything that looks like a medical matter to a podiatrist rather than working on it.
Nail artist and colour lead
Handles freehand art, stamping and colour matching, and keeps the studio's colour record so a shade can be repeated on a later visit. The role prices art by the time it takes and quotes that time before the brush comes out.
The six services are divided between the four technicians in pairs. A visitor may ask for a particular technician through the contact form; availability is confirmed separately.
The contact form takes a question and sends it to the studio. Book goes to the arrangements page; neither one confirms a time by itself.
An email address only, used to send occasional notes about the studio. No offers chased by a countdown and no third party.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.