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The team behind the counter

The floor at 123 this street, TR 12345 is staffed by four full-time specialists in nutrition, canine gear, aquatics and reptiles, and deliveries, rather than seasonal cashiers reading off boxes. Each leads the services closest to their training, and all of them like a difficult question.

  • A very young puppy asleep in an open palm.

    Marisol Trent

    Owner, buyer and gear fitting lead · Harness fittings and starter outfitting

    Opened the shop in 2016 after eleven years buying for a farm and feed supplier two counties over, and still chooses everything on the shelves. A canine ergonomics and harness fitting specialist, Fear-Free Retail trained, she tests outdoor gear in real weather before ordering it and runs the free fittings so broad-chested bulldogs, sighthounds and tiny terriers all move freely. She also walks new adopters through the starter basket.

  • A small brown cloth toy dog photographed against a plain white ground.

    Devan Okoye

    Certified Pet Nutritionist · Nutrition and sensitive-stomach consults

    Certified Pet Nutritionist (CPN) with a raw and fresh canine and feline diet certificate, who came to the shop from six years in a veterinary practice’s dispensary. Leads the one-to-one consults for itching, ear flare-ups and digestive trouble, vets every new food brand for ingredient integrity, and is the person who will say the expensive bag is not better for your animal.

  • A fox-red Labrador puppy held in both hands, its paws resting over the fingers.

    Priya Raman

    Aquatics, reptile and small-animal specialist · Water testing and tank plans

    Holds a B.S. in Zoology and specialises in planted freshwater aquariums and bioactive reptile set-ups. Has kept fish since she was nine and a 400-litre planted tank at home for rather longer. Whether it is a first planted shrimp tank, UVB lighting for a bearded dragon or a better hay and foraging set-up for a rabbit, her advice is practical, science-backed and free of unnecessary gadgets.

  • A young puppy held in two cupped hands.

    Gus Lindqvist

    Self-wash and delivery lead · Wash bays and same-day delivery

    Pet First Aid and CPR certified and trained in cold-chain handling for raw food. Books in every pallet, keeps the self-serve wash bays spotless between visits, and drives the same-day van across Bellingham and Ferndale with heavy kibble bags and insulated raw coolers. Also looks after the Frequent Buyer accounts, auto-restock schedules and the treat bar by the door.

Who leads which service

Each service has a lead specialist. Ask for a particular person through the contact form and the shop will match the booking to their days on the floor.

Ask about a food, a fitting or a wash bay

Send a question about a food, a harness size, a water sample or a wash bay, or ask the shop to hold a bag behind the counter. The Book button opens the same form, and the shop replies to confirm a time.

Occasional notes from the shop

Occasional notes on new foods arriving, the treat bar rotation, Frequent Buyer reminders and adoption meet-and-greets. An email address only, never shared.

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