Store services, fittings and local delivery

Sit down with Devan, the shop’s Certified Pet Nutritionist, to go through a dog or cat’s current ingredient list, calorie intake, stool quality and allergy triggers. It ends with a gradual ten-day transition plan across limited-ingredient kibble, bone broth, gently cooked or balanced raw food, trial samples to take home, and the full $25 applied as same-day store credit. The consult takes 30 minutes.

Suits itchy skin, food allergies, a picky cat, weight management, or a move onto fresh or raw food.

Guessing strap sizes online leads to chafed armpits and restricted shoulders. Marisol measures the dog’s neck, girth and back length, test-fits several makes of Y-front harness, coat, rain shell, life jacket or boot, adjusts every strap for full shoulder clearance and lets the dog trot down the aisle before anything is bought. It includes adjusting a harness bought elsewhere. The fitting takes 20 minutes and is free.

Suits a dog that backs out of its harness, a broad chest, a sighthound, or a first winter coat.

Paper dip strips often misread tank chemistry. Bring at least 250 ml of water from mid-depth in a clean container, collected the same day, or book a new-tank planning session instead. Priya runs liquid drop tests for ammonia, nitrite, nitrate, pH, GH and KH, writes every reading on a card, diagnoses algae outbreaks and stalled cycles, and helps pair planted substrate, quiet filtration and peaceful community fish or shrimp. The test takes 20 minutes.

Suits a tank still cycling, cloudy water, an algae bloom, or a first planted tank.

An enclosed, non-slip stainless bay that keeps wet fur and clogged drains out of the bathroom at home. Each 30-minute booking includes a waterproof apron, three natural shampoos and conditioners, ear wipes, brushes, as many warm towels as needed and a variable-speed warm or cool dryer, and staff clean the whole bay after every visit. Walk-ins are welcome whenever a bay is free.

Suits a big dog, a muddy weekend, or a back that has had enough of the bath at home.

Bringing home a new animal should not mean buying ten things that never get used. A 30-minute walkthrough covers a right-sized crate or litter set-up, collar and harness sizing, safe chews, an ID tag engraved on the spot and a gradual move off shelter or breeder food. Bring adoption papers from any shelter or rescue, and the whole starter basket is 10% off. The walkthrough itself is free.

Suits a household collecting a puppy, a kitten or a rescue in the next fortnight.

Heavy food bags, boxes of litter, hay and insulated coolers of frozen raw food, brought to the porch by Gus in the shop’s own van across Bellingham and Ferndale. Orders made by phone or through the contact form before 2:00 PM, Monday to Saturday, go out the same afternoon, and a three-, four- or six-week auto-restock can be set up with no lock-in. Every bag counts towards Frequent Buyer free bags.

Suits heavy bags, frozen raw food, and anyone who would rather not run out at eight in the evening.