Privacy notice
How Thistle & Tail Pet Supply handles what its contact and subscribe forms collect, including diet and tank notes, how long it is kept and how to have it removed.
Effective date: September 14, 2026
What the contact form collects
The contact form collects a name, an email address, an optional telephone number, the service selected, a few details about the animal the question concerns — its name, what kind of animal it is, the breed or species, a size range and any note about its diet, its tank or how it is handled — and the message itself. Nothing else is requested and nothing else is required.
It is a general enquiry form. It is not a veterinary record and not a secure channel; medical history and payment details should not be sent through it. Nobody at the shop is a veterinarian, and a form is a poor place to describe a sick animal.
What the subscribe form collects
The subscribe form collects an email address and nothing else. No name, no telephone number and no postal address is asked for.
An address given to the subscribe form is used to send occasional notes about new foods, the treat bar rotation, Frequent Buyer reminders and adoption meet-and-greets, and for nothing else.
Why the information is collected
Contact details are used to answer the question that was asked and to arrange an appointment if one is arranged. The details about the animal are used so that the person who replies already knows whether the question is about a harness size, a tank, a food or a wash bay. Subscribe addresses are used to send the notes they were given for.
Neither form's data is used to build a profile, and neither is used to advertise on another website. Buying something at the counter does not add anyone to a list.
Who else receives the information
This website is served as static files by its hosting provider, which necessarily sees the request. The two forms post to the business's own configured endpoints, and the email that carries an enquiry to the shop passes through an email provider.
No analytics service, advertising network or social widget is loaded by any page on this website. The two typefaces are Plus Jakarta Sans and Manrope, served from this website’s own files, so no font request goes to a third party. The only requests a page makes are to its own origin. Nothing entered here is passed to the shop's wholesalers or to any manufacturer.
How long it is kept
An enquiry is kept while it is being answered and for as long as the resulting appointment or special order is being arranged. A written diet plan or water-test card is kept only so it can be reprinted if the copy taken home is lost. A subscribe address is kept until the person who gave it asks for it to be removed.
Security, and its limits
The connection to this website is encrypted in transit. That is a real protection and it is a limited one: it says nothing about what happens to a message after it arrives, and no website can honestly promise more than it controls.
Choices a visitor has
A subscribe address can be removed on request, with no reason required and no confirmation step designed to slow it down.
Neither form requires a telephone number. Leaving it blank does not change the answer that comes back, and the optional details about an animal can be left blank too — the reply will simply ask for them if it needs them.
Asking for removal
A request to delete an enquiry or a subscribe address can be made by telephone during opening hours or through the contact form. It is acted on and confirmed in reply.
Contacting the business about privacy
Questions about this notice go to the same address and telephone number as everything else, both printed on the contact page. There is no out-of-hours service, and a message is answered within two working days.