Privacy policy
The salon website has two forms. This policy explains what each one collects, why, who else sees it, how long it is kept and how to have it removed.
Effective date: September 13, 2026
What the contact form collects
The contact form collects a name, an email address, an optional telephone number, the service the enquiry is about, three short answers about the hair itself — current length, the last colour service and what is wanted — and the message typed into it. Nothing else is collected by the form and no field on it is hidden.
That information is used to answer the enquiry and for nothing else. It is not sold, rented or used to build a profile, and it is not passed to an advertising network.
What the subscribe form collects
The subscribe form collects an email address and nothing else. No name, no telephone number and no address is asked for or stored.
The address is used to send occasional notes about new work and availability. Every message carries a one-click removal link.
Why the information is collected
Both forms exist for one reason: to let someone reach Fernway & Slate without having to telephone during opening hours.
There is no analytics script on this site, no advertising pixel and no third-party cookie. Nothing on these pages follows you between sessions or between sites.
Who else receives the information
A form submission is delivered by an email service acting on the salon's instructions. That service can see the contents of the message in order to deliver it, and is not permitted to use it for anything else.
The site itself is served as static files by a hosting provider, which keeps ordinary server logs. Those logs are the hosting provider's, not the salon's.
How long it is kept
Contact enquiries are kept for as long as the conversation is live and for twelve months afterwards, so that a returning guest's colour history can be found.
A subscribe address is kept until it is removed, either by the link in a message or by asking the salon directly.
Security, and its limits
Form data travels over an encrypted connection. Access to the salon's mailbox is limited to the people who answer it.
No payment details are collected anywhere on this site. A deposit, where one applies, is arranged directly with the salon.
Your choices
Nobody has to use either form. The telephone number and the address are published on the contact page for exactly that reason.
A subscriber can leave the list at any time and does not have to give a reason.
Asking for removal
A request to see, correct or delete stored information can be sent to the salon's email address, and is answered within thirty days.
Deletion covers the enquiry and the subscribe record. It cannot remove a message from a mailbox belonging to someone who was copied on it outside this site.
Contacting the business about privacy
Questions about this policy go to the salon's published email address or to the address on the contact page.
This policy is reviewed whenever the forms or the services that deliver them change, and the effective date above is updated when it is.