Frequently asked questions

Think about how you want your roots to look six weeks from now. Choose dimensional balayage for soft natural depth at the root, sunlit ribbons through the lengths and low-maintenance visits every three to five months. Choose full foil highlights for brightness right from the parting, usually refreshed every eight to ten weeks. Still unsure? Book either one and your colourist will fine-tune the technique at the consultation.

Starting prices include the standard colour allowance, bond-rebuilding protection, a custom gloss toner and a blowout. Waist-length or extra-dense hair needs more lightener and more application time, so the price scales with the product used. Your stylist always confirms the exact total in writing before mixing any colour.

For haircuts, root retouches, highlights or balayage on healthy hair, no separate visit is needed, because consultation time is built into the appointment. If you have dark box dye, henna or metallic salts, or are planning a major change such as dark brunette to platinum, book the complimentary fifteen-minute colour consultation first so a strand test can be taken and the right chair time reserved.

Yes. Name the stylist in the message field of the contact form. The salon confirms when that stylist is free, and if they are fully booked it offers the next date rather than moving you to somebody else without asking.

Not on its own. The form sends your request to the salon and a person replies. A date is held once that reply has been agreed, which is also when the length of the appointment is confirmed.

Multi-hour colour appointments are reserved just for you, so please give at least 24 hours’ notice to cancel or move one, by message or telephone. Changes made with at least 24 hours’ notice carry no fee; late cancellations or missed appointments may incur a partial chair-time fee.

For colour, arrive with clean, dry hair washed 24 to 48 hours before, and skip heavy root-cover sprays, silicone oils and thick dry-shampoo build-up, which can block even lift. For a dry curly cut, arrive with curls washed that morning or the day before, detangled, completely dry and worn down, with only a light leave-in, so your stylist can read your true curl pattern.

Never. Protecting the hair’s internal bonds is non-negotiable whenever hair is lightened, so bond protection and a cuticle-sealing gloss are already included in every highlight and balayage service on the menu.