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Stories from sellers, buyers and families

Six letters, each printed in full with the service it refers to and the date and time it was written. They come from people whose sale, purchase or move has closed, and they are published with the writer’s agreement and without editing. There is no average, no star summary and no recommendation percentage, because six letters cannot honestly produce one.

01

Ellen Marsh, Deering Center

I had a number in my head from a neighbour and it turned out to be wrong. The walk round took about an hour and I was shown, room by room, where my figure came apart: the bathroom opens off the kitchen, the driveway is shared, and the two houses I had been comparing mine to both have off-street parking. What came back was a range with the actual sales written under it, and a net sheet showing what I would really walk away with. It was not what I wanted to hear and it cost me nothing.

The remaining letters

  1. 02

    Tom Ferreira, South Portland

    I work offshore and had one weekend to understand a city I had never lived in. Aaron drove the commute I would actually make, showed me four neighbourhoods and five live houses, and steered me away from a smart-looking flip with water in the basement. When the right house came up two weeks later, he walked me through every closet and beam on a video call that evening. Nothing was dressed up for my benefit.

  2. 03

    Grace Whitlock, Munjoy Hill

    The photographs were taken on a clear morning in the week Claire said they would be, and the order the pictures ran in made sense of a house that is awkward to explain. The description did not call the study a third bedroom, because it is not one. Private showings were grouped into two afternoons instead of scattered across three weeks, and with a toddler in the house that one decision made the whole thing bearable.

  3. 04

    David Oyelaran, Falmouth

    I expected a list of houses and mostly received a list of reasons not to bother. Aaron looked at eleven places before I saw any of them and drove me to four. The one I bought was the third, and every closed sale within six blocks was on the table before we wrote the offer. Being told that a house I had found myself was priced for the view and not for the roof saved me an inspection fee, and probably a good deal more than that.

  4. 05

    Nina Castellano, Cape Elizabeth

    Most agents I had spoken to handed me rent figures that ignored what the property tax would do after the sale. Rosalind modelled four duplexes on conservative rents and reserves, checked every existing lease and deposit, and kept in step with the qualified intermediary, so we closed inside the 45-day identification window. The numbers I was shown are the numbers I now live with, which is the whole point.

  5. 06

    Peter Hallowell, Stroudwater

    We nearly walked into a new-home community without representation, thinking a broker added nothing on new construction. Claire steered us to a lot that does not back on to land zoned for commercial use, said plainly which upgrades would hold their value, and booked an independent inspector before the drywall went up, who found two bathroom fans that had never been connected. It was, in the best sense of the word, uneventful.

Start with the market analysis

It is complimentary and takes 45 to 60 minutes at the house, and it ends either with a written range and a scope worth agreeing or with a plain statement that none of the six services fits.

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