Answers for Dayton drivers

A free code reader prints a symptom, not a cause. A P0171 lean code, for example, has more than a dozen possible sources, from a $20 cracked vacuum hose to a $600 fuel pump or mass-airflow sensor, and guessing from the printout often means paying for good parts that were never broken. The $135 diagnostic covers up to a full hour of an ASE Master Technician testing live sensor data, circuits and smoke or pressure leaks, so the part we replace is the one that actually failed.

Nearly all domestic makes (Ford, Chevrolet, GMC, Dodge and Ram, Jeep), Asian makes (Toyota, Lexus, Honda, Acura, Subaru, Mazda, Nissan, Hyundai, Kia) and European makes (Volkswagen, Audi, BMW, Mercedes-Benz, Volvo, MINI), across cars, crossovers, hybrids and light trucks. On hybrids and EVs we handle brakes, suspension, alignment, 12V electrical, A/C and cooling-system maintenance. Bring any wheel-lock key and your service records if you have them.

No. A flashing check-engine light means the car should not be driven far, and a red oil-pressure or temperature light means pull over and stop. A steady light can often wait a few days, and some, such as a tyre-pressure warning, need only a quick check. We read codes at no charge when the car is already in for other work, and recommend the paid diagnostic only when a code alone will not explain the fault.

Yes. Name Frank, Warren or Jin-Soo in the message field of the request form and Rachelle will note it on your work order. Availability is confirmed in the reply, because each technician carries a different load from day to day. Every service on the menu is covered by more than one of them, so you never have to wait for one person to get the work done.

Not on its own. The request form sends your vehicle details to the service desk; it does not confirm an appointment, take a deposit or hold a bay. Rachelle replies to agree a drop-off or waiting slot, and nothing is reserved until that reply arrives.

Send a message through the request form naming the vehicle and the agreed date, and the service desk confirms the change in its reply. If parts have already been ordered for your job, we explain whether they can be returned and what that means for the cost. The earlier you let us know, the easier it is to offer the bay to another driver.

Never. A price marked from is a starting point, because rotors, calipers, seized fasteners or AGM batteries can add to it, and each is assessed with the car on the lift. After the inspection you receive photos and an itemised written quote listing parts, labour and taxes, and we order parts only for the line items you approve.

No. Under the federal Magnuson-Moss Warranty Act, a carmaker cannot require you to return to the dealership for oil changes, fluid services, brakes or scheduled 30k, 60k and 90k maintenance to keep your factory warranty valid. We use OEM-specification fluids and filters, stamp your maintenance schedule and keep full digital service records, so your warranty paperwork stays in order.

Every qualifying mechanical repair made with our parts is covered on parts and labour for 36 months or 36,000 miles, whichever comes first. Close to home, simply bring the car back to us. If you are travelling more than 25 miles outside Dayton, our nationwide repair network honours the coverage at more than 35,000 partner shops across North America.

New pads need bedding in, so drive the first 200 miles with gentle, progressive stops rather than hard braking from speed. After suspension or steering work, a pull, a vibration or an off-centre steering wheel should be reported, not lived with. Wheel nuts are torqued here, and we offer a free re-check after the first 50 miles on any job where the wheels came off.