Questions and answers

Start from the service descriptions on the Services page, which state what each one covers, how long it takes and what it starts at. Most orders fall clearly into one of them: something carried and handed over is a hand-tied bouquet, something placed on a table is a vase arrangement, and anything that has to reach a chapel at a fixed hour is a tribute. Where two look equally right, the contact form settles it faster than this page can. Describe the occasion and the date, and the studio says which service fits.

The occasion, the date, the colours wanted and a rough budget are enough to begin. A photograph is useful as a guide to mood and colour, though it cannot be matched stem for stem, because what fills the buckets in one month is not what fills them in another. If the flowers have to be somewhere at a fixed hour, say so at the start, because it changes which services are realistic. Saying what is disliked is often more useful than saying what is wanted.

Not always. A hand-tied bouquet is built to be carried and handed over, so it needs somebody at the other end willing to find a vase and cut the stems again. Where the flowers are going to a table, a reception desk or a chapel, a vase arrangement or a tribute holds its shape better and arrives already standing in water. The studio says which of the two suits the occasion rather than taking the order exactly as it was phrased.

Yes. The contact form carries a message field, and naming a preferred bench there is enough to record the request. Availability is confirmed separately, because the week is split between booked orders and conditioning and the benches do not all work the same days. Every service on the list is covered by more than one role, so a request never becomes the only way to have the work done.

No. This site sends a contact request or opens the configured Book destination; it does not confirm an order, take a deposit or hold a date. A submitted form means the message reached the endpoint and nothing more. The studio replies separately to agree the brief, the date and the price, and until that reply arrives nothing has been reserved and no flowers have been bought.

Use the contact form and say which order is affected, naming the date and the occasion. The studio confirms any change directly rather than through this site, because the site holds no order record. A change made before stems are bought in against the date costs nothing; once flowers have been ordered for a specific job, what has already been bought is charged. Earlier notice gives the bench more room to move the work.

Published prices apply to the stated scope of each service. A price introduced by the word from is a floor: size, stem count and season all move the figure, and material brought in against its season moves it most. Any custom or open-ended price is confirmed as a written estimate before flowers are bought, so the figure agreed at the enquiry is the figure charged.

Keep it out of direct sun and away from radiators, draughts and the top of a television, all of which dry flowers faster than anything else in a room. Top the water up daily and change it every second or third day, recutting the stems on an angle each time it is changed. Ripening fruit gives off ethylene and shortens vase life sharply, so a fruit bowl beside an arrangement is the commonest reason flowers go over early.

Say so, and say when they were collected or delivered. Vase life varies a great deal between flowers, and the studio names the short-lived ones at the time of the order rather than afterwards, so nobody is surprised by an anemone. Stems that fail well inside the life they should have had are replaced or credited, and it helps to keep them rather than throw them out, because the cause is usually visible in the stem.

The Privacy page explains it in full. It covers what the contact and subscribe forms collect, why, who else receives it, how long it is kept and how to have it removed. Nothing on this site is hidden behind an email address, and neither form is used to track a visitor across other websites.