control / role index
Four complete role profiles explain who leads each part of the work and what to expect from them.
Ray Alcantar
This role concentrates on diagnostic inspection and oil service. The role emphasizes safe diagnosis, a clear scope and approval before added work. The service desk assigns the technician best matched to the vehicle and the symptom described at booking.
Nina Prado
This role concentrates on brake inspection and battery test. The role emphasizes safe diagnosis, a clear scope and approval before added work. The service desk assigns the technician best matched to the vehicle and the symptom described at booking.
Curtis Boone
This role concentrates on cooling-system service and pre-purchase inspection. The role emphasizes safe diagnosis, a clear scope and approval before added work. The service desk assigns the technician best matched to the vehicle and the symptom described at booking.
Marisol Vega
This role concentrates on diagnostic inspection and oil service. The role emphasizes safe diagnosis, a clear scope and approval before added work. The service desk assigns the technician best matched to the vehicle and the symptom described at booking.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.