168 reviews since 2017
The good ones are easy. Read the other ones.
Nine years on Marlowe Row, an average of 4.9, and a handful of visits that ran long or cost more than the owner expected. Both are below, because a page with only the first kind tells you nothing about what happens when it goes wrong.
Rating breakdown
168 reviews
Every review here was left by somebody who booked an appointment. Nothing is edited except for length, and the ones below three stars stay up.
The one people repeat
Featured review
“I asked them to shave my husky for summer and they said no — then spent five minutes explaining why. Kesh was de-shedded instead and the amount of hair in the house dropped anyway. Glad they refused.”
Ruaridh M.
Kesh, Siberian husky
De-Shed Treatment, June
5 out of 5
Booked again eleven weeks later.
What owners wrote
11 reviews shown.
Nervous, senior and first visits
-
Marguerite D.
Bramble · senior groom
“Bramble is thirteen and shakes at the vet. Odalys did him in two short sessions instead of one long one and charged for one. He walked out on his own feet, which has not happened in two years.”
5/5
-
Ez T.
Juniper · first visit
“Our rescue had never been on a table. They booked her at the end of the day when the dryers were off and told us up front it might only be a bath and nails the first time. It was, and that was the right call.”
5/5
Coats, shedding and hand-stripping
-
Nkechi O.
Basil · full groom
“They phoned partway through to say the matting behind his ears was worse than it looked and asked before shortening him. I would rather have that call than a surprise at the desk.”
5/5
-
Sinead V.
Tuppence · hand-strip
“Priya hand-strips our border terrier properly. The color has come back after two years of being clipped somewhere else. It costs more and takes longer and it is worth both.”
5/5
-
Priyanka B.
Marlow · full groom
“Doodle owner here. The honest conversation about how short she actually needed to go was not the one I wanted, but the coat has been far easier since.”
5/5
-
Halvard S.
Gunnar · bath & tidy
“Booked a short-coat bath expecting nothing much. They found a hot spot under his shoulder I had not seen and told me to get it looked at. It needed treating.”
5/5
Cat appointments
-
Anneliese K.
Mabel · cat comb-out
“A cat room that is actually a separate room, not a corner. No dogs in earshot. Mabel was cross but she was not terrified, and the mats are gone.”
5/5
-
Desmond F.
Otis · lion trim
“They stopped the lion trim halfway and called me because he had had enough. Charged me for the part they did. I have been to places that would have pushed on.”
5/5
Timing, price and the desk
-
Yusuf E.
Zamzam · full groom
“Quoted a band, landed inside it, no add-ons appearing at the desk. That alone puts them ahead of the last two groomers I used.”
5/5
-
Aurelio P.
Pip · nail trim
“The nail walk-in on a Thursday afternoon is the most useful thing this shop does. Ten minutes, no appointment, done properly.”
5/5
-
Wendy-Ann R.
Dottie · client since 2019
“Priya remembers which dog is which and what we did last time without looking it up. After six years that still surprises me.”
5/5
Fourteen reviews are under five stars
Where the shop fell short
Corwin A. · Willa · puppy introduction
4 out of 5
“Four stars because the wait for a Saturday is genuinely long. No complaint about the groom itself — the puppy came back happy and somebody actually explained how to brush her properly.”
Beatriz L. · Suki · full groom
3 out of 5
“Three stars for one visit that ran forty minutes over with no warning. Everything since has been on time and they did apologize properly rather than pretending it had not happened.”
Saturdays are the bottleneck
Saturday is the only day every groomer is in, and it books out roughly three weeks ahead. A Tuesday or Wednesday appointment is usually available inside a week, and the shop will say which in the reply to a request.
Leaving one
Clover & Clip does not email review requests. If a visit is worth writing about, say so at the desk or through the contact form, and it goes up as written.
Book an appointment
Requests get a reply with a drop-off time and a price band, not a confirmation you have to chase.