In-store services
Store services and prices
Six hands-on services from a neighbourhood pet shop in Madison, each with its price, what is included and what is sold separately.
Edition 01 · nutrition
Nutrition and sensitive-stomach consult
Thirty minutes with a Certified Pet Nutritionist going through a dog or cat’s current ingredient list, calories, stool quality and suspected triggers. You leave with a gradual 10-day transition plan across limited-ingredient, gently cooked, freeze-dried or raw options, plus a few trial samples. It is diet guidance, not a diagnosis, and it does not replace a vet.
- ingredient-panel review
- 10-day transition plan
- trial samples
Separate: the food itself, and anything that needs a veterinarian.
Best for: itchy skin, ear flare-ups, picky cats or a planned move to raw.
$25 · credited in full to food bought the same day
Ask about a nutrition consultEdition 02 · delivery
Same-day local delivery
Heavy food bags, cat litter, hay and insulated frozen raw, delivered by the shop’s own driver within the Madison zone. Orders placed before 2:00 PM, Monday to Saturday, arrive the same afternoon, and a 3-, 4- or 6-week auto-restock can be set up with no lock-in.
- same-afternoon drop-off
- cold packs for frozen food
- optional auto-restock
Separate: the goods themselves, and addresses outside the local zone.
Best for: 25-lb bags and litter that are a struggle to carry home.
Free over $59 · $6 under
Ask about local deliveryEdition 03 · fit
Harness, coat and boot fitting
A hands-on 20-minute fitting with the dog present. Neck, girth and back length are measured, several brands are tried on, every strap is set for full shoulder clearance, and the dog takes a test trot down the treat aisle before anything is bought.
- neck, girth and back measurements
- multi-brand try-on
- shoulder-clearance check
Separate: the harness, coat or boots, and behaviour training.
Best for: deep-chested, broad or very small dogs that fall between sizes.
No charge
Ask about a gear fittingEdition 04 · wash
Self-serve dog wash bay
A private, enclosed 30-minute bay with a waist-high stainless tub and a non-slip walk-in ramp. Aprons, three natural shampoo and conditioner options, ear wipes, brushes, warm towels and a cool or warm dryer are all included, and staff clean the whole bay afterwards.
- 30-minute private bay
- shampoos and towels included
- variable-speed dryer
Separate: professional grooming, nail trims and skin treatment.
Best for: big, muddy or heavy-coated dogs, and sparing the home bathroom.
$22 · 30 minutes
Ask about the wash bayEdition 05 · aquatics
Aquarium water testing
Bring about 120 ml (half a cup) of tank water and the aquatics specialist runs liquid drop tests for ammonia, nitrite, nitrate, pH, GH and KH. The results come with cycling advice, live-plant ideas and stocking that suits the tank, or a plan for a new set-up.
- six-parameter liquid test
- cycling guidance
- plant and stocking advice
Separate: fish, plants, equipment and fish-health treatment.
Best for: cloudy water, algae, a stalled cycle or a first planted tank.
$15
Ask about water testingEdition 06 · arrival
New puppy, kitten and rescue starter
A 30-minute walkthrough for a new arrival: crate or litter set-up, collar and harness sizing, safe chews, an engraved ID tag and a gentle switch from shelter or breeder food. Bring adoption papers from any shelter or rescue for 10% off the starter basket.
- crate and litter set-up
- collar and harness sizing
- ID tag engraving
Separate: the starter items, licensing and veterinary care.
Best for: the first week home, without ten things that go unused.
No charge · 10% off the starter basket
Ask about the new-pet starter
Getting started
From question to a time that suits
- 01 · Name the needPick a service and say what the animal is and what is going on.
- 02 · Check the fitThe shop checks stock, the right specialist and any handling needs.
- 03 · Agree a timePrice and a time are confirmed by reply before anyone makes the trip.
