Rewards that count themselves
The till tracks eligible food bags by phone number, so the free bag rings up on its own, with no receipts to save.
The shop’s story
An independent pet shop with high standards
Moss & Mutt Market opened so local owners would not have to choose between faceless online warehouses and chains full of artificial dyes, vague by-products and throwaway gear.
What guides everything on the shelf
Before any food is stocked, its protein sourcing, manufacturer, AAFCO adequacy profile and recall record are checked. Corn-syrup treats, artificial dyes, chemically bleached rawhide and mystery meat meal do not make it in.
Dogs can try on harnesses, coats and boots in the aisle before buying, and an open bag a cat refuses can come back within 30 days for store credit. The shop sells no puppies or kittens; it hosts local rescue meet-and-greets instead and gives new adopters 10% off a starter basket.
Three promises to every shopper
How the shop keeps its word
Advice over upsells
If a pumpkin topper or a slow-feeder bowl fixes the problem better than a costly supplement, that is what you will hear.
Frozen food stays frozen
Raw and gently cooked diets go from monitored freezer trucks to glass-door freezers, and ride in cold packs on delivery.
Ways to shop
Four ways to use the shop
- BrowseBring a leashed dog for a free weigh-in on the walk-on scale, a treat sample and aisle advice.
- Ask aheadRequest a 30-minute nutrition review, a water test, a harness fitting or a wash-bay slot.
- EarnGive a phone number at the till and every food purchase counts towards Frequent Buyer rewards.
- DeliverOrder before 2:00 PM for same-day porch delivery of heavy bags, litter, hay and frozen raw.
Good to know: Leashed, well-socialised dogs and carried cats or small pets are welcome. A reactive dog that needs a fitting can have a quiet slot before opening; call ahead. Unopened gear can be returned within 30 days.