The first time
Nothing on the day should be a surprise.
A first groom starts with a coat consultation at the desk, a price agreed before any work, and a pet handed back as soon as the coat is done. This is how the day runs, step by step.
- Arrive in a time band
- Quoted at the table
- Puppy first groom $52
Three steps
The day itself
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Arrive inside the band
An appointment is a window to arrive in, not a fixed minute: morning 08:00 to 09:30, midday 10:30 to 12:00, afternoon 13:00 to 14:30. Arriving anywhere inside the band is on time.
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A coat consultation, with you there
The groomer combs to the skin, agrees the length, names the price and says what will not be tried. Any matting is quoted now, never afterwards.
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A call when the coat is done
Most grooms take two to four hours, and you are told which end to expect before you leave. You pay at collection, at the figure agreed at check-in.
The room
Two dog stations, and a separate room for cats
No pet waits in a row of kennels watching the others. Cats get their own room, door shut and dryers off, which is why cat grooms run only on Tuesday and Thursday mornings.
Every trolley is set up the same way, with combs, shears, a slicker, water and a cool dryer, so no pet waits on the table while a tool is found.
Bring with you
- Your pet on a lead or in a carrier, plus a vaccination record.
- A phone number that will be answered during the appointment.
- Notes on handling, health, noise or a sore spot.
No small print
Four things said plainly
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Double coats are not shaved
A double coat insulates against heat and sun, and shaving it can leave patchy regrowth. Clover & Clip de-sheds instead and will turn down a shave.
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Cats are sedation-free only
No sedative is given or arranged. When a cat has had enough the groom ends, and only the time worked is charged.
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A matted coat is a quote, not a surprise
$15 per 15 minutes of gentle brush-out, agreed at check-in. Decline it and the coat is reset short or left alone, with no charge for it.
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No results are promised
A groom cares for the coat; it is not a treatment. Clover & Clip gives no medical advice and makes no medical claims.
Short on purpose
Puppies and nervous pets
A Puppy First Groom is 45 to 60 minutes of warm water, a quiet dryer, paw handling and nail filing, with a lick mat of treats. Nothing has to be finished. The aim is an easier second visit, and Junie takes most of them.
Older pets, and any pet who finds the table hard, book a Senior or Special Handling Groom at $70 to $130: the same haircut, given slowly, with sitting breaks.
Puppy First Groom
Under six months, any coat. Booked in the morning window, when the shop is quietest, and ended early if the puppy needs it.
Afterwards
Collection, and coming back
Collection
You get a phone call as soon as the coat is done. Payment is taken then, at the figure agreed at check-in plus any matting time you accepted.
Coming back
Most coats keep their shape for six to eight weeks, and curly or long silky coats do best at four to six. The groomer suggests an interval for your pet; nothing is booked automatically.
A question before the first groom?
Call (000) 000-0000 during opening hours, or send the request form and Clover & Clip will call back.