Your details, and your pet’s
Only two forms on this website collect anything: the contact form and the subscribe band. This notice says what each takes, what it is used for, how long it stays and how to have it deleted.
Effective date: September 14, 2026
What the contact form collects
The contact form collects a name, an email address, an optional telephone number, the groom selected, the pet’s name, whether it is a dog, a cat or something else, its breed or coat, a size range, optional handling notes and the message itself. Nothing else is requested.
It is a general enquiry form. It is not a veterinary record and not a secure channel: a note about nerves or sore joints helps, but full medical history, vaccination certificates and payment details should not be sent through it.
What the subscribe form collects
The subscribe form collects an email address and nothing else. No name, no telephone number and no postal address is asked for.
An address given to the subscribe form is used to send the odd note about the shop, such as cat mornings or de-shedding season, and for nothing else.
Why the information is collected
Contact details are used to answer the question that was asked and to arrange a visit if one is arranged. Subscribe addresses are used to send the notes they were given for.
Neither form's data is used to build a profile, and neither is used to advertise on another website.
Who else receives the information
This website is served as static files by its hosting provider, which necessarily sees the request. The two forms post to the business's own configured endpoints, and the email that carries an enquiry to the shop passes through an email provider.
No analytics service, advertising network, social widget or third-party font is loaded by any page on this website. The two typefaces are Fraunces and DM Sans, served from this website's own files, so no font request goes to a third party.
How long it is kept
An enquiry is kept while it is being answered and for as long as the resulting visit is being arranged. A subscribe address is kept until the person who gave it asks for it to be removed.
Security, and its limits
The connection to this website is encrypted in transit. That is a real protection and it is a limited one: it says nothing about what happens to a message after it arrives, and no website can honestly promise more than it controls.
Choices a visitor has
A subscribe address can be removed on request, with no reason required and no confirmation step designed to slow it down.
Neither form requires a telephone number. Leaving it blank does not change the answer that comes back.
Asking for removal
A request to delete an enquiry or a subscribe address can be made by telephone or through the contact form. It is acted on and confirmed in reply.
Contacting the business about privacy
Questions about this notice go to the same address and telephone number as everything else, both printed on the contact page.