Straight answers
Before we take the leash.
The practical details matter. Here is how we handle access, weather, groups, care notes, and first visits.
Which Portland neighborhoods do you serve?
Our regular route covers Buckman, Kerns, Laurelhurst, Sunnyside, and Richmond. Nearby streets may fit depending on the day's route; send your address and we will answer honestly.
How do you choose a pack?
By walking pace, communication style, size where it matters, play preference, and comfort—not appearance. Every dog begins with a solo introduction and no group exceeds six.
Do you walk in rain or heat?
Portland rain usually means towels and a slightly different route. Heat above 88°F, smoke, ice, or unsafe air shortens the outdoor part to a shaded relief walk; the rest of the visit becomes indoor scent games and care.
How do you enter my home?
At the meet-and-greet we agree on a walker keypad code or a spare key in a weatherproof lockbox, so keys never travel loose in a pocket. Access instructions stay with the assigned care team, and every entry and lock-up time is logged in your visit report.
Will I always have the same walker?
You will have a small familiar team, not an anonymous rotation. Your primary walker handles the usual route; a named backup meets your dog before covering a visit.
What arrives after a visit?
A timestamped report with route and duration, bathroom notes, water or food details, energy and mood, anything unusual, and at least one visit photo.
Can puppies and senior dogs join?
Yes. Puppies under seven months get midday home visits, then Puppy Preschool once they have two rounds of DHPP, Bordetella, and a clear faecal test. Seniors get unhurried solo strolls matched to their joints, not a standard walk.
What happens on the first daycare day?
Every new daycare dog starts with a three-hour trial morning, $25 and credited to the first pack. Your dog sniffs the empty yard, meets one calm dog of a similar size, and the group widens only if body language stays comfortable.
How do cancellations work?
Visits cancelled by 6 p.m. the prior day are not charged. Later cancellations are charged in full because the care time has already been reserved.
Do you give medication?
We can follow written instructions for routine oral or topical medication. We do not provide injections or emergency veterinary care; urgent concerns go directly to you and your listed veterinarian.
Is the meet-and-greet a booking form?
No. The contact form sends a request so we can learn about your dog and confirm fit. Nothing is scheduled or charged online.
What should I prepare?
A secure harness or collar, a non-retractable lead, your vet’s details, and current Rabies, DHPP, and Bordetella records, plus a negative faecal check within the past year for daycare.