Questions from dog owners
Daycare, walks and boarding questions
What happens on a trial morning?
Every new daycare dog starts with a three-hour trial morning, $25 and credited to the first daycare pack. Your dog explores the empty yard, meets one steady ambassador dog of a similar size, and then two or three compatible dogs join while we watch body language closely.
Which vaccinations do you need?
Rabies, DHPP and Bordetella (renewed every 12 months, or every six if your vet advises), a negative faecal check within the past year and monthly flea and tick prevention. Puppy Preschool needs at least two rounds of DHPP, plus Bordetella and a clear faecal test.
How big are the groups?
Daycare groups are split by size, with a room just for dogs under 22 pounds, and by play style. There are never more than ten dogs to a certified supervisor, most groups have six to eight, and no walk has more than three.
My dog is nervous around other dogs. Can you help?
Yes. Group care is not right for every dog, and that is fine. The solo GPS walk gives one-to-one attention on quiet side streets, away from busy dog areas, at whatever pace your dog prefers.
How do you look after our keys?
Most families set a walker code on a keypad or keep a spare key in a weatherproof lockbox at the house, so keys never travel loose in a pocket. Every entry and lock-up time is logged in the GPS visit report.
Can you board a dog who does not come to daycare?
Overnight boarding is kept for dogs who have had at least three daycare visits with us, so every overnight guest already feels at home in the building and gets on with the daytime group.
What is your cancellation policy?
Weekday walks and daycare can be cancelled or moved free of charge until 6:00 PM the evening before. Overnight boarding needs 72 hours’ notice, or seven days over major holidays, so held suites can go to families on the waiting list.
What happens in storms, deep cold or a heatwave?
Our playrooms are climate-controlled all year, with covered turf for quick breaks. When storms, icy pavements or heat above 88°F make a full walk unsafe, your walker keeps to a short shaded relief walk, dries or cools your dog and spends the rest of the visit indoors with scent games.