FAQ · Tailoring questions
Ten straight answers.
How the consultation, deposits, the private workroom and fitting changes work, before you ever choose a cloth.
Getting started
Your first visit
What happens at the first consultation?
A relaxed 30-minute visit with a senior tailor: a tour of the workroom, a talk through your wardrobe, occasions and fit concerns, and a first set of measurements in the clothes you wear every day. There is no pressure to commission.
I have never had anything made. Will I feel out of place?
Not here. Over half of our bespoke clients started with no idea of cloth weights or canvas, and your tailor explains every choice step by step at a pace that builds confidence, not confusion.
Can you alter a garment you did not make?
Yes. We alter and restyle garments from anywhere. We check the seam allowance first and tell you plainly if a change is not possible.
Do I have to pay everything upfront?
No. Bespoke and made-to-measure work takes a 50% deposit once the cloth is chosen. The balance is due only when you collect the garment.
In the workroom
Fitted in a private room
Will anyone else be in for a fitting while I am?
No. The fitting room is booked to one client per appointment, so the mirror is free and set up for you and your tailor.
Do you have a changing area and mirror?
Yes. The fitting room has a three-way mirror, a garment rail and a curtained changing area, so you can try on before work.
What should I bring?
The shoes and shirt you plan to wear with the garment, and a belt if you use one. Bring photos of styles you like to the consultation.
Fittings
Changes and enquiries
Does the contact form book a fitting?
No. It sends an enquiry. A tailor replies, usually within one business day, to agree a time for your consultation.
How do I move or cancel a fitting?
Give 24 hours’ notice by phone or email and you can reschedule with no change to your finish date.
Should I send payment details through the form?
No. Keep card numbers, bank details and other payment data off the form; settle deposits with your tailor in person instead.
Still unsure?
Ask a tailor directly.
Tell us what you need made or altered and a tailor will reply.