Every technician at Trueline Plumbing Works is background-checked, uniformed and state-licensed, and brings years of hands-on residential diagnostic and piping experience to the door. A preferred plumber can be named on the contact form.
Owner & master plumber · Licensed gas fitter
Marcus earned his Master Plumber and Gas Fitter licences after apprenticing in custom residential rough-in and municipal mechanical work. Over 21 years in the trade he built Trueline around flat-rate diagnostics and textbook code compliance, and he personally reviews every whole-home repipe plan, gas load calculation and permit inspection.
Service coordinator
Tanya runs the dispatch desk. She confirms the property type, the symptom, the postcode, access needs and where the main shut-off sits, books a two-hour arrival window, and holds the same-day priority slots for active leaks and no-hot-water calls.
Journeyman plumber · Tankless water heater specialist
A licensed Journeyman Plumber and Navien and Rinnai factory-certified tankless installer with twelve years in residential service. Deshawn has piped hundreds of tankless conversions and recirculation loops, sets pressure regulators, and handles fixture trim-outs on the same visit.
Drain, hydro-jetting & sewer camera lead
A licensed Journeyman Plumber with ten years in the trade, NASSCO sewer assessment training and acoustic slab-leak experience. Priya's recorded camera inspections and depth markings help homeowners avoid needless trenching and solve stubborn main-line backups for good.
The plumber who takes the first reading stays with the job through to the handover. Our crew are salaried, never paid on commission, so a visit is booked against a written scope rather than against an hour.
Readings first, written down and shown, with the options set out before anything is fitted.
An email when a seasonal reminder is worth sending, such as lagging an exposed run before a freeze or flushing a water heater. No fixed schedule, and one link in every message removes an address from the list.