A designer, a coordinator, a horticulturist and a build foreman, each leading the work they know best. The habit is the same across all four: measure first, write the scope down, and ask before adding anything.
Owner and landscape designer
Walks every new yard, records grades, drainage and sun, and draws the scaled plan that each project is built from. Her plans set out setbacks and frost depths alongside the planting, so a design survives its first winter as well as its first review.
Scheduling coordinator
Turns each enquiry into a site note covering the yard, the problem, access for machinery and any HOA deadline. He files the 811 utility locate before digging starts and keeps customers told when weather moves a build day.
Horticulturist and grounds lead
Chooses native and regional plants for the soil and light each bed actually has, then looks after them: hand pruning, mulching, spring and autumn clean-ups, and setting drip zones so new roots are watered without waste.
Hardscape and drainage foreman
Runs the build crew on patios, steps, retaining walls and drainage. He shoots grades with a laser level, excavates to depth and compacts each base in layers, so stone stays level and water runs away from the house.
Design, stonework, drainage, planting and care share one office, so the person who drew the plan is still answering questions on the day the last bed is mulched. Each project is priced against a scope, not against an hour.
Grades, soil and sun measured in your own yard, then a scaled plan and an itemised figure before a single stone is laid.
An email when the pruning window opens or a mulch round is worth a reminder. No fixed schedule, and one link in every message removes an address from the list.