Eight questions, answered on the level
Grouped by subject: the work itself and what comes before digging, getting in touch, and the practical matters of price and privacy.
Service
About the work itself
Which service should a new project start with?
Most projects start with the design consultation, which measures the yard and produces a scaled plan. If the problem is plainly standing water or an overgrown bed, the contact form can ask for that service directly.
What helps before the first site visit?
Photos of the wet spots or tired beds, a rough budget, any HOA rules and clear access to the yard. Mention any sprinkler lines or lighting already in the ground.
Are underground utilities marked before digging?
Yes. Before any excavation, trenching or tree-pit digging, the office files an 811 locate so public gas, electric, telecom and water lines are marked. Private lines that 811 does not mark, such as sprinkler pipes or lighting cable, should be pointed out at the consultation.
Contact
Getting in touch and what happens next
Can a particular member of the team be requested?
Yes. Name the preferred person on the contact form; availability is confirmed separately.
If the question is not here, the contact form reaches the firm directly and an answer does not require a visit. Send a question instead.
Does this website confirm an appointment?
No. The Book buttons lead to the contact form, which sends a request; the firm then replies to agree a time for the visit.
What if plans change after a visit is agreed?
Call the published number or use the contact form. The firm confirms any change or cancellation directly, and build days lost to heavy rain are rearranged with the customer.
Practical
Prices, changes and privacy
Are the listed prices the final figure?
Listed prices are starting points. Patios are priced by the square foot, and grade, access, stone and soil all move the total, so every project gets an itemised written estimate before work begins.
What happens to the details sent through this site?
They are used to answer the enquiry and plan the visit. The Privacy page sets out what the contact and subscribe forms collect, why, and how to ask for removal.
Start with a design consultation
Grades, soil and sun measured in your own yard, then a scaled plan and an itemised figure before a single stone is laid.