Every technician here holds EPA Section 608 Universal certification, is background-screened, and trains continuously on variable-speed inverter controls and combustion safety. None of them is paid commission on what they sell.
Owner and master mechanical contractor
State-licensed master HVAC mechanical contractor, NATE-certified master technician and EPA 608 Universal, with 21 years in residential heating, cooling and sheet-metal work. Wendell started as a sheet-metal apprentice, set the firm’s no-commission technician policy, and still reviews every Manual J load calculation and commissioning sheet.
Service coordinator
Runs the dispatch desk. Nadia confirms the property, the system and what it is doing, books a narrow arrival window, and sends the text alert with your technician’s name when they are on the way. She also manages Comfort Plan visits and the rebate and tax-credit paperwork after a replacement.
Senior HVAC technician
NATE-certified in gas heating and air distribution, NCI combustion and carbon-monoxide certified, with 10 years in the field. Rafael takes the intermittent failures and furnace lockouts that stumped earlier technicians, and inspects heat exchangers with an articulating borescope so you see the camera image yourself.
Heat pump and system design specialist
ACCA Manual J, S and D certified system designer, cold-climate inverter heat pump certified and EPA 608 Universal, with 13 years’ experience. Simone runs replacement visits with a laser measure and a static-pressure manometer, sizes each room, checks the return ducts and leads the ductless mini-split installs.
One technician stays with one job from the first reading to the handover, and you can ask for a particular technician when you book.
Readings first, written down and shown, with the options set out before anything is fitted.
An email when the seasonal tune-up window opens or a filter schedule is worth a reminder. No fixed schedule, and one link in every message removes an address from the list.