Before your first visit
House cleaning questions
Do I need to be home during the cleaning?
You are welcome to stay home or head out. Most recurring clients give us a smart-lock keypad code, garage code, concierge release or lockbox so they can return to a finished home. Entry codes are stored in encrypted dispatch software, and any spare keys are tagged with an anonymous client ID number, never your name or street address.
Do I need to provide sprays, cloths, mops or a vacuum?
Nothing at all. Our teams arrive with commercial sealed-HEPA vacuums, extension dusters, freshly laundered colour-coded microfibre cloths dedicated to your visit and our full kit of eco-safe cleaners. If you prefer a particular wood polish or allergy-specific cleaner on a surface, we are happy to use it.
Why start recurring service with a 55-point deep clean?
Hand-washing built-up dust from baseboards, door frames, cabinet fronts, ceiling fans and shower grout takes roughly twice the labour on the first visit as it does to maintain afterwards. A deep clean brings every corner up to a crisp baseline, so your bi-weekly or monthly visits stay fast, thorough and affordable.
Are your products safe around babies, pets, marble and hardwood?
Yes. We never use chlorine bleach, ammonia, abrasive scouring powders or acidic vinegar on stone. Our everyday cleaners are plant-derived, low-VOC EPA Safer Choice formulas, paired with pH-neutral stone and hardwood cleansers that will not etch honed marble, travertine, soapstone or matte finishes. Fragrance-free service is available on request.
Are your cleaners gig contractors or employees?
Every technician is a direct W-2 employee of Brightroom Home Care, never a subcontractor pulled off an app. Every team member completes a national criminal background check and a hands-on surface-care apprenticeship, and is covered by workers' compensation, $2M general liability insurance and employee dishonesty bonding.
What should we do before the team arrives?
You never need to clean before the cleaners come. Clearing everyday clutter, such as toys on playroom floors, mail on kitchen counters or clothes on bedroom chairs, lets the team spend their time scrubbing, dusting and polishing. If you want beds changed, leave fresh folded sheets on top of the mattress.
Are there tasks your technicians cannot do?
To follow OSHA safety rules, technicians use two- and three-step safety ladders with extension poles reaching ceilings and fans up to 14 feet, rather than tall ladders. They do not lift furniture heavier than 35 pounds, and do not handle biohazards, litter boxes, exterior upper-storey windows or mould remediation.
How do rescheduling, skipping a week or tipping work?
There are no long-term contracts. You can reschedule, pause for travel or cancel at no charge with at least 48 hours' notice; lockouts or cancellations inside 24 hours carry a 50% crew-pay protection fee so technicians do not lose wages. Tipping is never expected, and any optional gratuity goes entirely to your technicians.