Straight answers
Before we pick up a file.
The practical details matter. Here is how we handle gel, removal, hygiene, allergies, and first visits.
Where in Raleigh are you?
We are in Glenwood South, a few minutes from Five Points, Oakwood, Boylan Heights, and Cameron Village. Exact arrival details come with your confirmed appointment; ask us and we will answer honestly.
How do you choose a treatment?
By nail strength, lifestyle, the length you want, skin sensitivity, and how long you want it to last—not trends. Every new client starts with a short consultation at the table.
How long does gel really last?
Builder gel usually stays tidy for three weeks before an infill. Very thin, damp, or peeling nails can lift sooner; we adjust prep and product rather than file harder, and fix early lifting free within seven days.
How do you clean your tools?
Steel tools are scrubbed, ultrasonically cleaned, sealed in pouches and autoclaved, then opened in front of you, so nothing comes straight out of a jar. Files and buffers are single-use, pedicure basins are pipeless, and every clean is logged in our studio record.
Will I always have the same artist?
You will have one familiar artist, not an anonymous rotation. Your main artist handles your usual set; a named colleague reads your notes before covering a visit.
What do you note after a visit?
A dated record with treatment and timing, shape and length, shades and gel brand, any sensitivity, repairs made, and a photo if you are happy to have one.
Can you work with allergies or sensitive skin?
Yes. We stock HEMA-free gels on request, patch test before any brow or lash tint, and keep a record of every reaction you have had before. Very sensitive skin gets a gentler, unhurried routine, not a standard set.
What happens on the first pedicure?
Every new pedicure client starts with a short check of skin and nails, free and done at the chair. We ask about circulation, diabetes, and recent shaving, and we pause and suggest a podiatrist if anything needs one.
How do cancellations work?
Visits cancelled by 6 p.m. the prior day are not charged. Later cancellations are charged in full because the table time has already been reserved.
Do you remove other studios’ work?
Yes, gently, for $25. We soak and lift off acrylic or gel rather than drilling it away, and if the nail beneath needs a rest, we will say so and suggest a strengthening treatment.
Is the appointment request a booking form?
No. The contact form sends a request so we can learn about your nails and confirm a time. Nothing is scheduled or charged online.
What should I prepare?
Clean nails without old polish if possible, a photo of any design you like, a note of allergies and medication, and plenty of time, plus open-toed shoes if you are booking a pedicure with gel.