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Questions & answers

Choosing between balayage and foils, preparing your hair, how colour is priced and what happens if plans change at Atelier Roux.

Balayage or foil highlights?

Think about how you want your roots to look in six weeks. Balayage keeps soft natural depth at the root and lasts three to five months; foils place brightness right at the parting and are refreshed every eight to ten weeks. Unsure? Book either and your colourist will fine-tune it at the consultation.

Do I need a consultation before colour?

Not for cuts, root retouches or highlights on healthy hair — consultation time is built in. For box dye, henna or a big change such as dark brunette to platinum, book a complimentary 15-minute consultation first so a strand test can be done.

Why do some prices say “from”?

The starting price covers standard colour, bond protection, a custom gloss and the blowout. Very long or dense hair needs more lightener and time, so the price scales. Your stylist confirms the exact total before any colour is mixed.

Are bond builders an extra charge?

Never. Molecular bond protection and a cuticle-sealing gloss are included in every highlight and balayage service. Card and contactless payments are accepted.

How should I prepare my hair?

For colour, arrive with clean, dry hair washed 24 to 48 hours before, free of heavy oils and dry shampoo. For a dry curl cut, wash that morning or the day before and arrive with curls detangled, dry and worn down.

Can I change or cancel a booking?

Yes. Colour appointments reserve a stylist for several hours, so please give at least 24 hours’ notice; late cancellations may carry a partial chair-time fee. Within 10 days of a visit, a small tone or fringe tweak is complimentary.

Still have a question? Get in touch or book a time.

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