Frequently asked questions

Think about how the roots should look six weeks from now. Dimensional balayage suits soft natural depth at the root and sunlit ribbons through the lengths and ends, refreshed every three to five months. Full foil highlights suit brightness that starts right at the scalp and parting, refreshed every eight to ten weeks. Still unsure? Book either one and the colourist fine-tunes the exact technique at the consultation.

Starting prices include the standard colour allowance, bond-rebuilding protection, a custom gloss and the finish. Waist-length or very dense hair needs more lightener and more application time, so the price scales with the product used. The exact total is agreed after the consultation and before anything is mixed, and nothing appears at the counter that was not said at the chair.

Never. Protecting the hair's internal bonds is not optional whenever hair is lightened, so bond protection and a cuticle-sealing gloss are already included in every highlight and balayage service on the menu.

No. The Book action opens the contact page and the contact form sends a message that a stylist reads during opening hours, and neither one holds a chair by itself. A time is reserved only once the salon has replied and the day and the hour have been agreed, so a message sent at midnight is answered the following working morning rather than booked overnight.

Yes, and naming the stylist in the message is the whole of it, or ask to be matched with the best specialist for the hair. If that stylist is not working on the day being asked about, the reply says so and offers the days they are, rather than quietly putting the appointment with somebody else.

Because long colour appointments are set aside for one guest, the salon asks for at least 24 hours' notice to cancel or move a time, by a message through the contact form or an email, so the time can go to somebody else. It does not charge for a cancellation.

Any colour service needs a patch test at least 48 hours beforehand; it takes five minutes at the salon and costs nothing. For colour, arrive with clean, dry hair washed a day or two before, without heavy root-cover sprays, silicone oils or dry-shampoo build-up. For a dry curly cut, arrive with curls washed that morning or the day before, detangled, fully dry and worn down, so the stylist can read the true curl pattern. Box dye, henna or a big change? Ask for the complimentary 15-minute consultation first.

The name, email address, telephone number and message go to Wilder & Ash Hair Salon so that a stylist can reply, and they are not used for marketing unless the subscribe form was filled in separately. The privacy notice sets out how long they are kept and how to ask for them to be deleted.