Questions and answers
Eight questions, grouped by what they are about: before the visit, requests and comfort, and the practical matters of price and pressure.
Service
Before the visit
Should anything be paused before a facial?
Yes. Stop retinol, tretinoin and other strong actives five to seven days before a facial, leave fourteen days after Botox and three to four weeks after fillers, and mention any of them when the appointment is arranged. Nadia Okonjo adjusts the facial around them.
When should a first-time guest arrive?
Fifteen to twenty minutes early. That leaves time to change into a warm robe and slippers and to agree pressure, scent and any areas to leave out over herbal tea. Mention skin sensitivities, allergies or a new prescription when the appointment is arranged; a late arrival shortens the treatment rather than the next guest’s.
Is massage safe during pregnancy?
From thirteen weeks, massage is given side-lying with bolsters at no extra fee. Stillwater Day Spa is a non-medical day spa: nothing here treats a condition or gives medical advice, so anyone unsure should ask their own midwife or doctor first, and the appointment is postponed where a doctor has advised against massage.
Contact
Requests, comfort and changes
Can a guest request a particular therapist?
Yes. Name the therapist in the contact form or on the telephone, and the desk replies with the times that person has free. Half-day retreats are planned with Harriet Vance and are best requested two to three weeks ahead, so the rooms are held before anything else is booked against them.
If the question is about a particular visit, it is quicker to ask directly. Send a question instead.
How much does a guest undress for a massage?
Only as far as is comfortable. Many guests undress fully and others keep underwear on. Draping is strict throughout: only the area being worked is uncovered, and nothing changes without being asked first.
How are changes or cancellations handled?
Use the published telephone number or the contact form, and the spa confirms any change directly. Single treatments need twenty-four hours’ notice and the half-day retreat forty-eight; a later cancellation or a missed visit is charged at half the treatment price.
Practical
Prices and pressure
Are the displayed prices final?
Published prices apply to the stated scope, and nothing is added in the room for aromatherapy or hot towels. Gratuity is optional and is never added to a booking; eighteen to twenty percent is customary.
What if the pressure feels wrong during a treatment?
Say so at any point. The therapist changes the pressure straight away, and it is checked once partway through regardless, so nobody has to bring it up face down on a table.
Ask about a treatment
The name of a treatment and a rough time range is enough to start. Stillwater Day Spa replies with the hours that are actually open.