Do you take walk-ins, or do I need to book?
Both. Walk-ins are welcome whenever a chair is free, and on a weekday the wait is usually under twenty minutes. Saturdays fill fast, so book ahead by form or phone if you want a set time or a particular barber, and we'll hold the chair for you.
How much does a haircut cost, and is the price fixed?
Cuts start at $42, skin fades at $45 and beard trims at $25, and every price is on the board by the door. Very long or thick hair can take extra time; if so, we tell you before we start, never at the till. The price agreed in the chair is the price you pay, with nothing added you didn't ask for.
Do you cut kids' hair?
Yes — under-12s are cut from $26, with a booster seat and patient barbers. Weekday mornings are quietest if your child is nervous, and a parent is always welcome beside the chair.
What happens in a hot-towel shave?
Three hot towels open the pores, then pre-shave oil, a brush lather and a straight razor with a fresh single-use blade. We finish with a cold towel and balm. It takes about forty minutes, and a patch test is free if you have sensitive skin.
Can you fix a cut I had somewhere else?
Absolutely. Hal sees plenty of uneven fades and home clipper jobs, and puts them right in the chair with you watching, talking through what he can and can't save. If it needs a few weeks of growth first, he tells you honestly rather than taking your money today.
How often should I come back for a cut?
Skin fades look sharpest at two to three weeks, classic scissor cuts at four to six, and beards every two to three weeks. Your barber notes the suggested gap on your record and can book the next visit before you leave. You see the same notes we do.
Do you sell gift cards or memberships?
Both. Gift cards come in any amount and are emailed or printed at the till in a card you can wrap. Want a regular slot? Our Chair Club holds the same time every three weeks; a $45 monthly fee covers one cut, renews monthly and can be paused with 7 days' notice.
What is your cancellation policy?
We ask for 24 hours' notice to cancel or move a booking, so someone on the waiting list can have the chair. Running late? Call the shop and we'll keep your slot for up to ten minutes, or move you to the next free chair the same day.
What if I'm not happy with my cut?
Tell us first. Come back within seven days and your barber, or another of the team, will adjust it free of charge. Northpine Barbers offers honest service: real people who pick up the phone, not a call centre reading a script.