Membership & coaching FAQ
Ten straight answers before you start.
How our personal training tiers, four-person semi-private pods and capped open-gym memberships work, in plain terms.
Coaching and membership
Choosing how to train
What happens during the starting assessment?
It is a relaxed 45-minute visit with a senior coach: a tour of the floor, a talk through your goals, schedule and injury history, and a short mobility and movement check in ordinary training clothes. There is no exhausting fitness test. You leave knowing which coaching or open-gym option suits you.
How is semi-private coaching different from a group class?
In a group class, 20 to 30 people follow the same whiteboard workout. In a semi-private pod, no more than four members share the hour and each follows their own written programme, so you get tailored coaching at a lower monthly cost.
Are there annual contracts or joining fees?
No. Every open-gym membership and monthly coaching plan is month to month, with no initiation fee and no annual maintenance fee. To pause or cancel, tell us 14 days before your next billing date.
How does the membership cap work?
We watch peak-hour equipment use and cap active open-gym memberships so nobody queues for the basics. When the cap is reached, we run a first-come waitlist and keep floor space reserved for coaching clients.
On the floor
Training here day to day
Can I use the gym on my own days?
Yes. Clients on 2x or 3x a week personal training or semi-private coaching get open-gym access at no extra cost, for extra cardio, mobility work or an independent weekend lift.
I haven’t trained in years. Will I feel out of place?
Not here. Over half of our coaching clients started with little or no free-weight experience. The music stays at a conversational volume, members rack their weights, and coaches teach every set-up step by step.
Are there showers, lockers and parking?
Yes: private shower suites with body wash, fresh towels, day-use keypad lockers, filtered water stations and dedicated parking.
Policies
Changes, pauses and privacy
What is the cancellation policy for sessions?
For 1-on-1 sessions, give 24 hours’ notice by phone or email to reschedule without losing a session credit. Semi-private members can swap to another pod up to 12 hours before it starts, whenever a place is open.
Should I send health records through the website?
No. Please keep diagnoses, medical records and payment details off the contact form. Bring your injury history to the starting assessment and talk it through with your coach.
Can I pause my membership when I travel?
Yes. Members can freeze for up to 60 days a year at no cost; give us 14 days’ notice before your next billing date.
Still deciding?
Ask a coach directly.
Tell us what you want to work on, and a coach will reply with the option that fits.