Pragmatic operations engineering in an industry full of hype

How durable results get delivered

Adele Marchetti started Signal Loom in Omaha in 2021 after watching three employers buy software to fix problems nobody had measured. Most operating businesses do not want a science project; they want intake errors halved, proposals turned round in hours instead of days and client data kept private. Language models are used where they are strong, summarising unstructured text, sorting messy intake email and searching long manuals, while strict rule-based code handles arithmetic, routing and compliance. Drafts, extracted terms and flagged exceptions go to a human reviewer with the source alongside, so a 45-minute manual chore becomes a 3-minute verified approval.

Our commitments to leadership teams

• Hard ROI baselines first: manual time and error rates are measured before any build, and a project that will not pay back within 6 to 9 months is dropped.
• Confidential data stays private: builds run only on enterprise zero-data-retention APIs and private cloud tenants.
• Fixed-scope pricing: every audit, policy engagement and build carries a defined deliverable list and a fixed fee agreed up front.
• Client-owned systems: everything runs in accounts you own, with no software resale and no vendor kickbacks.

How we work with your team

1. 30-minute executive discovery call
2. Two-week workflow and readiness audit
3. Focused build and governance sprint
4. Live enablement and a 30-day accuracy check