Questions asked at the counter
What customers ask most often about choosing flowers, getting in touch with the shop, and a first order.
Service
Choosing the flowers
Which arrangement suits my occasion?
A hand-tied bouquet travels well as a gift, a vase arrangement is ready to set straight down, and a market bunch is for your own kitchen table. Tell the shop the occasion and it will suggest one.
Are the prices on the website final?
A fixed price, such as the market bunch, is what you pay. A price marked from is the starting point, and the shop confirms the full figure with you before anything is made.
Can I ask for a particular florist?
Yes. Name Rosalind, Marcus, Priya or Tomas in the contact form or when you call, and the shop will confirm whether they are free on the day you need.
Can you leave out flowers that are unsafe for pets?
Yes. Lilies are dangerous to cats, so mention any pets when you order and the shop will build with safer choices such as roses, sunflowers and snapdragons instead.
Something not covered here? Ask the shop directly; a question sent through the form commits you to nothing. Send a question instead.
Contact
Getting in touch and what happens next
Does the website confirm my order?
No. The contact form and the Book button both send a request to the shop. An order or a date is confirmed only when the shop replies to you directly.
How do I change or cancel an order?
Call the shop during opening hours or use the contact form. Flowers already bought in for an order may limit what can change, and the shop will tell you so plainly.
Practical
First orders and your details
What should I tell the shop before a first order?
The date the flowers are for, any colours or flowers to avoid, whether there are pets at home, and a rough budget. That is enough for the shop to suggest a service.
What happens to the details I send?
They are used to answer your enquiry, or to send the shop notes you signed up for. The Privacy page lists what each form collects and how to ask for it to be removed.
A question about a bouquet, a date or a price
Send a question through the contact form or call the shop during opening hours. A date is only held once the shop has replied to confirm it.