Ordering and flower care

We design mostly by colour and mood, using whatever has come in fresh from the growers and the market that week, because the season shifts from one week to the next. Give us a palette, such as soft ivory and greens, a blush garden, warm terracotta or bright citrus, and name any favourite flowers or ones you would rather avoid. Favourites go in whenever they are at their best; when one is out of season we say so and suggest the closest match.

The occasion, the date, a colour direction and a rough budget are enough to begin. A photograph helps with mood, though it cannot be copied stem for stem, since the buckets hold different flowers from one month to the next. Mention any pets, scent sensitivities or a fixed hour the flowers must arrive by, and for events add the guest count and the venue. Telling us what you dislike is often as useful as telling us what you love.

Yes. Several common cut flowers are risky for curious pets, cats especially: true lilies, eucalyptus, tulips and some berries among them. Ask for pet-safe blooms when you order and Nora builds the piece only from non-toxic stems on the ASPCA list, such as garden roses, snapdragons, lisianthus, orchids and sunflowers. A low-scent arrangement for an office or a sickroom can be requested in the same note.

Yes. Name them in the message field of the contact form. Camille leads weddings and workshops, Nora looks after bouquets and subscriptions, Evelyn handles corporate accounts and sympathy work, and Mateo designs events and installations. We confirm availability in our reply, and if that week is already full we suggest the colleague best placed to take the order.

Orders confirmed before 1:00 PM, Monday to Friday, can be hand-delivered the same day within Asheville. Around the busiest flower holidays in February and May, order three to five days ahead, because the cooler only holds so many stems. Sending the form does not confirm an order on its own: nothing is reserved and no flowers are bought until we reply to agree the design, the date and the price.

Reply to our confirmation email, or use the contact form, naming the order date and the occasion, and we confirm the change in writing. Anything changed before stems are bought for that date costs nothing. Once flowers have been ordered in for a specific job, what has already been bought is charged. For weddings and events, the more notice you give, the more room we have to rework the design.

Full-service wedding flowers start at $2,800, covering the design consultation, ceremony pieces or installations, delivery, on-site styling and the end-of-night strike. For elopements, civil ceremonies and dinner parties that need no install crew, bridal bouquets, buttonholes and centrepieces can be ordered on their own for collection or drop-off. Every custom quote is confirmed in writing before a single stem is bought.

Stand the vase away from afternoon sun, radiators, heating vents and fruit bowls; ripening fruit gives off ethylene, which ages petals early. Every two days, empty the vase, refill it with cool water and trim about half an inch from each stem at an angle with sharp scissors. Strip any leaves that sit below the waterline, because they cloud the water faster than anything else.

Tell us within seven days of delivery or collection, ideally with a photograph. Some flowers, anemones among them, are naturally short-lived, and we name those when you order rather than afterwards. Anything that fades early without that warning is replaced promptly under our seven-day freshness promise. Keeping the stems helps, because the cause is usually visible in them.

The Privacy page sets it out in full: what the contact and subscribe forms collect, why, who else receives it, how long it is kept and how to have it removed. A gift recipient address and card message are used only to deliver that order, and neither form is used to track a visitor across other websites.