Client confidentiality

Privacy & confidentiality

How Hearth & Key looks after valuation enquiries, pre-approval letters and your contact details, in line with state brokerage confidentiality rules.

What we collect

When you send a message, we receive the details you type in: your name, email address, phone number if you give it, the home you are asking about, and your message. If you share a pre-approval letter or details of your finances, we treat them as confidential client information. If you join our monthly letter, we receive your email address.

How we use it

We use your details only to reply to you, arrange showings you ask for, and — if you subscribed — send the monthly letter. We never sell your information or share it with anyone for their own marketing.

Who else sees it

Messages are delivered through a small number of service providers that host this website and our email. They handle your details on our behalf and for no other purpose. If you ask us for a lender, inspector, or mover introduction, we only pass on your details with your permission.

How long we keep it

We keep enquiries for as long as we are helping you, and for a reasonable time afterwards in case you come back to us. You can unsubscribe from the letter at any time using the link in every email.

Cookies

This site does not use advertising or tracking cookies. Its two typefaces, Fraunces and Manrope, are served from this website's own files, so no font request goes to a third party.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or call (000) 000-0000 and a real person will help.

Photography credits

Every photograph on this site is a real photograph from Wikimedia Commons, cropped and re-encoded for this site. None of it was generated by an image service. Of the 10 photographs used here, 5 carry a Creative Commons Attribution licence, which asks that the work, its author and its licence be named and the change stated. They are named below; the full record for every file is in ASSET_SOURCES.md.

“Colonial Revival - Concord, NH - Esther Ellis House (1)” by Bmzuckerman, CC BY 4.0. Source. Changed: cropped to 640x440.

“Branscombe Cottage Gardens. - panoramio” by grumpylumixuser, CC BY 3.0. Source. Changed: cropped to 640x440 and re-encoded as JPEG.

“Craftsman bungalow, Old Northeast area of St Petersburg, FL 2020” by Calmuziclover, CC BY 2.0. Source. Changed: cropped to 640x440.

“S.W. and Sarah Thompson Farmhouse - panoramio” by Corey Coyle, CC BY 3.0. Source. Changed: cropped to 640x440 and re-encoded as JPEG.

“Modern house exterior with red roof and landscaped garden under clear blue sky” by Shixart1985, CC BY 2.0. Source. Changed: cropped to 640x440.

Last updated September 2026.