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Frequently asked questions
Straight answers on deal ratings, fees, financing, trade-ins, holds and our guarantees.
What does the 'deal rating' actually mean?
DriveHub scores every car's asking price against thousands of comparable local sales for the same year, make, model, trim and mileage band. Great Deal is priced well below the market, Good Deal is at or a little under, and Fair reflects the going rate. It's a guide to help you compare quickly, not a formal appraisal, and the out-the-door sheet adds only tax, title and registration.
Can I compare several cars at once?
Yes. Every car on the Inventory page shows its deal rating, mileage and price in the same layout, so you can line cars up at a glance. Ask a specialist and we will put a side-by-side sheet together covering price, mileage, MPG, drivetrain and more.
Do you offer financing, and what about my credit?
We work with more than twenty credit unions and lenders, including options for credit that needs rebuilding, and the price stays the same if you bring your own bank, credit union or cash. Get pre-qualified from any vehicle page or the contact form with a soft check that won't affect your score, and Priya will match you to the best available terms.
Will you take my current car as a trade-in?
Absolutely, even if you still owe on it. Request a trade-in appraisal and we'll give you a firm written figure that holds for 7 days, whether or not you buy. If there is a loan, we pay your lender directly, usually within 10 business days.
How does the 7-day money-back guarantee work?
Drive the car for up to 7 days or 400 miles. If it isn't right, bring it back in the same condition for a full refund or exchange — no restocking fee, no interrogation.
Are the cars inspected before sale?
Every DriveHub vehicle passes a documented 172-point mechanical and safety inspection. The completed inspection sheet travels with the car, and you are welcome to take it to an independent mechanic within 15 miles before you decide.
Can I have a car delivered to my home?
Yes. Within the greater metro area we deliver most cars to your driveway, detailed and fuelled. Ask about delivery range and timing when you book. Dominic records a video walkaround first, brings temporary tags and handles every handover personally.
Do the cars come with any warranty?
Most vehicles include a complimentary limited powertrain warranty, and optional extended coverage from $895 is available on eligible cars. Warranty status is shown on each individual vehicle page, and we never add coverage you did not ask for.
How do I hold or reserve a car I like?
Book a test drive from any vehicle page and we'll hold that car for your appointment window. A fully refundable $500 deposit holds it for 72 hours while you arrange financing. For a car we do not have yet, the $495 sourcing retainer is credited in full when you buy.
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