Driver questions
Straight answers on fees, warranty and drop-off times.
How diagnostic time is charged, why servicing here keeps your factory warranty valid, and how our own guarantee works.
Common questions
Warranty, estimates, parts and pickup.
Why pay $135 when a parts store reads codes for free?
A code such as P0171 has a dozen possible causes, from a $20 vacuum hose to a fuel pump. The fee covers up to an hour of testing so we replace only the part that failed.
Will servicing here void my factory warranty?
No. Under the federal Magnuson-Moss Warranty Act a maker cannot require dealer servicing. We use OEM-spec fluids and filters and keep a full service record.
How does the 3-year / 36,000-mile warranty work?
Qualifying repairs with our parts are covered on parts and labour. Bring the car back to us, or beyond 25 miles a nationwide network of partner shops honours it.
Will you ever do extra work without asking?
Never. You get photos and an itemised quote first, and parts are ordered only for the lines you approve.
Can I bring my own parts?
No. Online parts are often counterfeit, and we guarantee every repair, so we fit our own vetted OEM and OE-equivalent parts.
Which makes, hybrids and EVs do you work on?
Most domestic, Asian and European cars, crossovers and light trucks. On hybrids and EVs we handle brakes, suspension, alignment, 12V electrics, A/C and cooling.
Can I drop off early or get a ride to work?
Yes. Leave the keys in the drop box by the office door the night before, and once the car is checked in we cover a rideshare within six miles.
How quickly will I get the car back?
Maintenance, brakes, alignments and standard diagnostics left with us in the morning are ready the same day over 80% of the time. If a part must be couriered, we call.