Every technician and advisor here is paid hourly or salaried, never on commission, so nobody gains from selling work early. Ongoing ASE certification and factory technical subscriptions keep the bench current.
Lead diagnostic technician, ASE Master and L1
Saskia spent ten years as a lead diagnostic technician at two franchise dealerships. Certified in all eight ASE mechanical categories (A1–A8) plus L1 Advanced Engine Performance, she takes on the electrical shorts, parasitic battery drains and check-engine faults other shops give up on.
Check-engine and drivability diagnosticsUsed-car pre-purchase inspection
Maintenance technician and ASE C1 service advisor
Otis is an ASE C1 certified service consultant with nine years of independent shop management, and he is salaried rather than on commission. He runs factory-schedule maintenance and the photo walkthroughs, separating what is a safety item today from wear that can be planned over the next six to twelve months.
Factory-schedule maintenance and synthetic oil changeBrake pads, rotors and fluid service
Brake, suspension and alignment technician
Tamsin holds ASE A4 Suspension and Steering and A5 Brakes, is Hunter alignment trained and has twelve years on the ramp. A subtle pull on the highway, a shake at 62 mph or a clunk over a driveway apron is usually traced in minutes, along with OEM brake hydraulics and seized suspension fasteners.
Steering, suspension and four-wheel alignmentCheck-engine and drivability diagnostics
A/C, cooling and hybrid technician
Adaeze is an ASE Master Technician (A1–A8) with L3 Light Duty Hybrid/Electric and EPA Section 609 A/C certification, and ten years on Asian imports. Prius and RAV4 inverter cooling loops, Subaru head-gasket maintenance and dual-zone A/C compressors are typical work, done methodically and to factory specification.
A/C recharge and cooling-system repairUsed-car pre-purchase inspection
Each service on the board has a technician who leads it. Give the vehicle, the symptom and a preferred technician on the contact form; the reply confirms who is free rather than promising a particular person or time.
The vehicle and what it is doing are enough for the counter to name a service and put a written scope and price against it.
An occasional reminder when seasonal maintenance is due or the service board changes. Only an email address is needed.