How the workshop runs
A two-ramp workshop on Garrison Avenue, run so that the price quoted at the counter and the figure on the invoice describe the same piece of work.
Garrison Motor Works occupies a single unit on Garrison Avenue with two ramps, a bench along the back wall and a counter at the front. A job starts and ends at the counter, and nobody on the ramp decides on work the counter has not written down and the customer has not approved.
Nobody here is paid on commission. Technicians and the advisor earn professional pay tied to accuracy rather than ticket size, parts come from original-equipment makers such as Denso, Bosch, Akebono and Bilstein, and every qualifying repair is backed for 36 months or 36,000 miles on parts and labour.
Three promises to every driver
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No surprise charges
The final invoice never exceeds the approved written estimate. If hidden rust or a second part turns up mid-repair, work stops and photos go to the customer first.
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Safety before upsells
Immediate safety and breakdown risks are separated from items with 5,000 or 15,000 safe miles left, so the rest can be planned calmly.
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Same day on routine work
OEM filters, fluids and sensors are kept in stock and local parts arrive every 45 minutes, so over 80% of maintenance, diagnostic and brake visits finish the same afternoon.
A service visit, step by step
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Step 1
Written down
The vehicle, its mileage, the symptom and the chosen service go on the job card at the counter, with the price for that scope.
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Step 2
Inspected
An ASE technician tests the main concern and completes a photo inspection of the rest of the vehicle while it is on the ramp.
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Step 3
Quoted again if needed
Photos and an itemised quote go to the customer's phone, and each line is approved or declined before any part is ordered.
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Step 4
Handed back
The vehicle is road tested and handed back with the old parts kept to inspect and every repair registered under the 3-year / 36,000-mile warranty.
Work sent elsewhere
No bodywork or paint, no tyre fitting and no recovery. A vehicle that is unsafe to drive is not diagnosed over the telephone; describe it on the contact form and the next step is agreed from there.
Bring the symptom to the counter
The vehicle and what it is doing are enough for the counter to name a service and put a written scope and price against it.