Each person concentrates on two of the six services, and each works the same way: a pinpoint diagnosis, a photographed and itemised quote, and approval before any added work.
Owner and lead technician
Dale spent ten years as lead diagnostic technician at two franchise dealerships before opening an independent workshop built around measured, photographed repairs. An ASE Master Technician across all eight mechanical categories, with the L1 Advanced Engine Performance certification, he takes on the electrical shorts, parasitic battery drains and check-engine faults other shops give up on.
Service coordinator
Renata is the calm, plain-spoken voice on the phone when a car will not start on a Monday morning. A salaried, non-commissioned ASE C1 Certified Service Consultant, she helps owners deal with true safety items straight away and plan routine wear items over the next six to twelve months, so a repair never ambushes the family budget.
Senior technician, hybrid and A/C
Curtis pairs ten years of Asian-import work with ASE L3 Light Duty Hybrid/Electric high-voltage safety and EPA Section 609 dual-refrigerant A/C certification. From Prius and RAV4 inverter cooling loops to Subaru timing and head-gasket maintenance and A/C compressor repairs, his work is methodical, clean and factory-exact.
Brakes, suspension and alignment specialist
If a car pulls slightly on the highway, shakes at 62 mph or clunks over driveway aprons, Lena finds the cause. ASE certified in A4 Suspension and Steering and A5 Brakes and Hunter alignment trained, she has twelve years in chassis geometry, OEM brake hydraulics and seized suspension fastener removal.
One technician stays with one car from the first reading to the handover, so the person who measured the fault is the person who explains the quote.
Live readings first, photographed and sent to your phone, with an itemised quote agreed before a part is fitted.
An email when a factory service interval is coming up or a recall affects a common model. No fixed schedule, and one link in every message removes an address from the list.