Four people, four records
Four people run Fernhollow Day Spa between them. Each record states the role held and the two services it looks after, so a visitor can tell who gives the massage and who answers the message before writing. The photograph beside each record shows the work that role looks after rather than the person, because none of the four are photographed.
The four records
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Helen Marsh
Founder and lead practitioner
Helen Marsh opened Fernhollow Day Spa on Birch Mill Lane and still gives most of the warm stone massages, warming the stones, asking about pressure before starting and pouring the tea at the end. Helen reads the enquiries about a warm stone massage herself, and her reply states which times are actually open rather than inviting a visitor to hope.
Service focus
- Warm stone massage
- Unhurried massage
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Daniel Okafor
Massage practitioner
Daniel Okafor gives the unhurried massages and prepares the paired suite before each booking. The pressure and any areas to leave alone are asked about first, and the full hour is spent on the table. Questions about a paired booking sent through the contact form are answered by Daniel before the visit, not after it.
Service focus
- Unhurried massage
- Paired suite
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Priya Nandakumar
Sauna and pool host
Priya Nandakumar looks after the sauna, the steam room and the pool, and shows each visitor round on arrival in about five minutes. Towels, robes and water are kept topped up through the day, and the lounge is kept quiet. A visitor unsure whether a day pass or a single session suits them is answered by Priya in the first reply.
Service focus
- Sauna and steam session
- Pool and lounge day pass
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Tom Reilly
Front desk and bookings
Tom Reilly answers the contact form, writes the quotations for private group days and confirms every date in writing. He keeps no booking system: an enquiry opens a conversation and a written reply follows during opening hours. Nothing sent through this website books a visit on its own.
Service focus
- Private group day
- Pool and lounge day pass
Contact
Ask for the practitioner a visit needs
A request for a specific practitioner is recorded and answered directly. Availability is confirmed separately, and a named request does not hold a visit on its own.