Questions from dog owners
Safety ratios, vaccination rules, key security and how a nervous or first-time dog is introduced.
Daycare and walks
Trials, groups and solo options
How does the daycare trial morning work?
Every new daycare dog starts with a three-hour trial morning ($25, credited to the first daycare pack). Rather than going straight into a full room, your dog sniffs the empty yard first, meets one calm ambassador dog of a similar size, and then two or three compatible friends join while the handler watches body language closely.
How are dogs grouped, and how many handlers are there?
Groups are split by size, with a room just for dogs under 22 pounds, and by play style, so keen wrestlers play together and gentle cruisers have their own calmer group. There are never more than ten dogs to a certified supervisor, and most groups have six to eight.
My dog is not comfortable in groups or reacts on the lead. Can you still help?
Yes. Group daycare is not right for every dog, and that is fine. The GPS-tracked solo walk is made for dogs who need one-to-one attention, quiet side-street routes away from busy dog areas, or a slow walk at a senior's pace.
Can you board dogs who do not come to daycare?
Overnight boarding is kept for daycare dogs who have had at least three daycare visits. That way every overnight guest already feels safe in the building and gets on with the daytime group.
Something else on your mind? The office answers questions about any dog, and the form does not book anything by itself. Ask the office.
Keys and changes
Home access and cancellations
How do you handle house keys and smart locks?
Most families give the walker a keypad code of their own or keep a spare key in a weatherproof lockbox at the house, so keys never travel loose in a pocket. Every entry and lock-up time is logged in the GPS visit report.
What is the cancellation policy?
Weekday walks and daycare can be cancelled or changed free of charge until 6:00 PM the evening before. Overnight boarding has a 72-hour cancellation window, or seven days over major holidays, so held suites can go to families on the waiting list.
Health and weather
Vaccinations and seasonal walks
Which vaccinations are needed for daycare and boarding?
Current vet records for Rabies, DHPP (distemper and parvo) and Bordetella (within 12 months, or six if your vet advises), a negative faecal parasite check within the past year and monthly flea and tick prevention. Puppy Preschool needs at least two rounds of DHPP plus Bordetella and a clear faecal test.
What happens in storms, deep cold or a heatwave?
The playrooms are climate-controlled all year, with covered turf for quick breaks outside. When storms, icy pavements or heat above 88°F make a full walk unsafe, the walker takes a short shaded relief walk, dries or cools your dog and spends the rest of the visit indoors with scent games.
Ready for a meet-and-greet or a trial morning?
Tell the office a little about your dog through the contact form, or use Book to start the arrangements. A place is confirmed by the office once the dog has been met.