Moving FAQ
Questions before boxes move.
How quotes are worked out, what to leave in drawers, how valuation cover works and how to get ready for a smooth moving day.
Are local moves priced hourly or at a flat rate?
Local moves are usually priced by crew size and truck, with one upfront travel fee for the trip from our yard to your pickup and back. Larger homes, offices and longer routes can have a binding flat-rate written quote instead.
Do I need to empty dresser drawers?
Light clothing and linens can stay in sturdy dressers; we pad-wrap and stretch-band the piece so drawers stay shut. Please take out books, tools, breakables, jewellery and liquids, and empty flat-pack units or anything that must pivot down tight stairs.
Which items can a moving truck not carry?
For safety and USDOT compliance we cannot carry propane tanks, fuel cans for the lawnmower, fireworks, ammunition, wet-cell batteries, aerosol paints or pool chemicals. Keep passports, closing documents, medicines, laptops and fine jewellery with you in the car.
Can you provide a Certificate of Insurance for my building?
Yes, at no charge. Email us your property manager's COI requirements at least 48 hours before move day and our coordinator sends the certificate straight to the building.
What happens if it rains or snows on moving day?
We move rain or shine unless ice or lightning makes the roads unsafe. On wet days we double the floor runners in both homes, shrink-wrap fabric sofas before padding and keep the loading ramp covered.
What is the difference between Released-Value and Full-Value Protection?
Every move includes basic Released-Value protection at $0.60 per pound per item at no extra cost, so a 20-pound television would be covered for $12. Upgraded Full-Value Protection covers repair, replacement or current market value for high-value furnishings.
How far ahead should we book our moving date?
Two to three weeks is usually enough for a mid-month weekday. For the first and last few days of the month, Fridays, Saturdays and the May-to-August season, book four to six weeks ahead to secure a morning start.
What if our closing is delayed by a day or two?
Lender and title delays happen every week. Tell your move coordinator as soon as you know; with 48 hours' notice we move your reservation with no reschedule fee.