Treatments & membership FAQ
Ten straight answers before your visit.
How our builder gel, removals, pedicures, brows and month-to-month gloss membership work, in plain terms.
Nails and membership
Choosing your treatment
How is builder gel different from gel polish or dip powder?
Gel polish adds colour and shine but little support. Dip powder relies on glue and a rigid powder that tends to crack and needs a full acetone soak each visit. Builder gel is a flexible gel sculpted over your own nail with a supporting apex, so it bends with the nail, stops peeling and is rebalanced every three to four weeks.
Do you apply acrylics, and can you remove them?
To keep the air clear and natural nails healthy, we do not apply acrylics or dip powder. We do remove another salon’s acrylic, hard gel or dip at $25: mention it when you get in touch so 25 minutes are added and nothing is rushed.
Are there annual contracts or joining fees?
No. The gloss membership runs month to month, with no joining fee and no annual fee. To pause or cancel, tell us 14 days before your next billing date. Single treatments never need a membership.
How does the membership standing time work?
Members choose a regular weekday and time for their monthly infill, and that table is held for them. When every standing time is taken, we run a first-come waiting list and keep open times for new clients.
At the studio
Hygiene and comfort
How are tools sterilised and basins cleaned?
Metal tools are scrubbed in an ultrasonic bath, sealed in indicator pouches and sterilised in an autoclave, then opened in front of you. Files and buffers are single-use, and pipeless basins are disinfected after every client.
Do you have HEMA-free gels for sensitive nails?
Yes. The studio stocks fully HEMA-free and TPO-free bases, builder gels and colours. Note any known sensitivity when you get in touch, and a HEMA-free table is set out before you arrive.
Is there parking, and can I bring a friend?
Yes: free customer parking behind the studio, side-by-side tables for pairs, and filtered water or herbal tea at every table.
Policies
Changes, repairs and privacy
What is the cancellation policy for appointments?
Please give 24 hours’ notice by phone or email to change or cancel, so the time can go to someone on the waiting list. Arriving more than 12 minutes late may mean simplifying nail art to a plain colour.
What if a gel nail chips soon after my visit?
Every builder gel manicure has a seven-day wear guarantee. If a nail chips or peels within seven days, call or message the studio and a quick repair is arranged at no charge.
Can I pause my membership when I travel?
Yes. Members can pause for up to 60 days a year at no cost; give us 14 days’ notice before your next billing date.
Still deciding?
Ask a technician directly.
Tell us what your nails need, and a technician will reply with the treatment that fits.