FAQ · Appointments & colour
Straight answers before your first visit.
How consultations, patch tests, balayage, foil highlights and smoothing treatments work, from the first visit to moving an appointment.
Getting started
What happens at the free colour consultation?
It is a relaxed 20-minute visit with a senior stylist. You look at your hair together in daylight, talk through your goals, upkeep and any past colour or box dye, and a small strand test is taken if lightener is planned. The stylist then outlines the service and written price that suit you best.
How is balayage different from foil highlights?
Balayage is painted by hand onto the surface of each section, so it grows out softly and needs fewer visits. Foil highlights are woven fine from the root in sealed foils, so you get even brightness from the parting, with a gloss to finish the tone.
I have never coloured my hair. Will I feel out of place?
No. Many colour clients arrive with no colour history at all. Music stays at a conversational volume, regulars know one another by name, and stylists explain every step, from the patch test to the toner, at a pace that builds confidence.
Colour and prices
Is there a cancellation fee?
Only for late notice. Give 24 hours’ notice to move or cancel and there is no charge. Colour appointments cancelled with less notice may carry a 50% fee, as the chair is held for several hours.
Do I need a patch test?
Yes, before a first colour and whenever the formula changes brand. A small dab of colour goes behind the ear at least 48 hours before the appointment, and the stylist checks it with you. The test is free and takes about five minutes at the desk.
Will the price change on the day?
No. Every colour appointment has a written total agreed before any bowl is mixed, including the toner, bond repair and blow-dry, so nothing is added at the desk unless you ask for it.
Appointments and privacy
How do I book or move an appointment?
Appointments are arranged by phone or email; nothing is booked online. Give 24 hours’ notice to move an appointment without charge. If a cut is not quite right, call within seven days and the stylist will refine it free, whenever a chair is free.
Can your stylists advise on scalp conditions?
No. Stylists are licensed cosmetologists, not dermatologists. Clients with a scalp condition can mention it at the consultation; please do not send diagnoses or medical records through the contact form.
What will the newsletter send me?
Occasional hair-care tips and studio news. Every message includes an unsubscribe link, and the privacy notice explains how your email address is used.
Ask a stylist
Have a question we have not covered?
Meadowlark replies by phone or email, usually within one business day.