Box office questions
Delivery, care & event answers
What is the cut-off for same-day delivery in Lexington?
Orders placed before 1:00 PM on a day the studio is open can be hand-delivered the same day within Lexington and the nearby local delivery area. Around Valentine's Day and Mother's Day, please order 3 to 5 days ahead.
Can I ask for particular flowers, or is it designer's choice?
We design mainly by colour palette and mood, using the freshest stems of the morning. Note any favourites or dislikes and we will include favourites whenever they are in season.
Can you make an arrangement safe for cats and dogs?
Yes. Note "pet-safe blooms only" and our sourcing lead leaves out lilies, eucalyptus, tulips and risky berries, building instead with non-toxic stems such as garden roses, snapdragons, lisianthus, orchids and sunflowers.
How do I make my flowers last longer?
Keep them away from direct sun, heating vents and fruit bowls. Refresh the water every two days and trim half an inch from each stem at an angle with sharp scissors.
What happens if the recipient is not home when the courier arrives?
We never leave cut flowers in hot sun or freezing weather. If nobody answers, we call the recipient or the building concierge first; in mild weather we leave the arrangement, in water, in a shaded and sheltered spot and text the sender a delivery photo. Otherwise we arrange a free re-delivery.
Is there a minimum for wedding and event flowers?
Full-service wedding florals, with design consultations, ceremony arches or installations, delivery, on-site styling and late-night strike, start at $2,800. For elopements, civil ceremonies or dinner parties without an install crew, we offer à la carte bouquets, boutonnières and table centrepieces for studio pick-up or drop-off.
How does the vase swap work on a subscription?
Your first delivery arrives in a ceramic or glass studio vessel chosen for your space. On the next delivery day, leave the empty vase at the front desk or on the porch and our courier swaps it for a freshly arranged one.
Why don't you use green floral foam?
Floral foam is a non-biodegradable plastic that sheds microplastics into waterways and can starve woody stems of water. Our reusable pin frogs, chicken wire and water reservoirs are kinder to the environment and let flowers drink freely, so they stay bright for longer.