Between them they cover the whole week on Wren Street: the market run, the bench, the venue visits and the deliveries. All four work to the same habits, with stems conditioned before use, a quote in writing, and one person seeing your order through from start to finish.
Lead florist
Runs the design consultations and cuts every event order herself. She buys at the Tuesday and Friday markets, so a bouquet is built from what actually arrived that week rather than from a photograph, and she says plainly when a requested flower is out of season and what should stand in for it.
Senior florist
Builds the vase and pedestal work, including the standing arrangements that go to restaurant tables and shop counters. He conditions every stem before it goes into a vase, the quiet step that keeps an arrangement standing for a week instead of flagging after three days.
Events coordinator
Takes wedding, memorial and event enquiries from the first message through to the venue walk-through. She records access times, ceiling heights, light and where water can be reached, and writes the note the quote is built from, so nothing is priced on a guess.
Shop and care coordinator
Looks after deliveries, the cold store and the care sheet that goes out with every order. He answers questions about keeping flowers alive at home and points allergy or pet-safety questions at the shop's published plant list rather than guessing at an answer.
The florist you meet at the first conversation stays with the order until it is handed over. Keeping to that is why the shop accepts fewer events in a week than the bench could physically fit.
The design consultation is free, and it closes with a written note of the colours, size, container and date that were talked through.
A short email when the bench moves from one season's flowers to the next, a few times a year. Every message carries a link that takes the address off the list.