Before you order, the short answers
What customers most often ask before an order: how to pick a service and what it costs, how to reach the shop and change plans, and what helps a first conversation.
Service
About the flowers themselves
Which service should I choose?
Read the six descriptions first. A hand-tied bouquet is made to be carried out of the shop the same day, while a vase arrangement is built to stand wherever it is delivered. If two still seem to fit, send a note through the contact form and the shop will point you to one before anything is bought.
Is the price on the page what I will pay?
For the scope described, yes. Where a price starts from a figure, that figure is the smallest version; a larger size, a different container or a particular flower can raise it, and you see the written quote before a stem is cut.
Do I need a consultation for a simple bouquet?
No. A single bouquet or vase arrangement can be ordered by telephone or through the contact form. Consultations are for weddings, funerals and events, where the date, the room and the budget have to be worked out together.
Contact
Getting in touch and what happens next
Can I ask for a particular florist?
Yes. Put the name in the message field and the shop will tell you whether Nora or Elias, or whoever you asked for, is free on that date. Asking for a florist does not on its own confirm an order.
Something not covered here? Ask it through the contact form; nobody needs to place an order to get a reply. Send a question instead.
Can I place an order on the website?
Not on its own. The Book button and the contact form both pass your request to the shop, but neither confirms an order, a price or a delivery date until someone at Wren Street has replied.
What if I need to change or cancel?
Call the shop or use the contact form. Flowers for a set date are bought for that date, so a change less than two days ahead may not be possible, and you will be told so rather than sent a quiet substitute.
Practical
Seasons, care and privacy
What should I bring to a first conversation?
A colour direction, a budget, the vase or the venue, and the date. Pictures help to show the look you are after; they are taken as a direction rather than copied stem for stem, because the market decides what is really available that week.
Where do I find out how my details are used?
The privacy notice sets out what the contact and subscribe forms collect, why, how long it is kept and how to ask for it to be deleted.
Start with a conversation
The design consultation is free, and it closes with a written note of the colours, size, container and date that were talked through.