Good questions

Frequently asked

The questions first-time and returning EV buyers ask most, from battery health and range to charging and paperwork.

What does the 172-point battery health check cover?

Every Volt EV vehicle is scanned on a certified battery diagnostic before it hits the lot. We read cell-level voltages, measure usable capacity against factory-new, estimate degradation and test the charging system. The state-of-health percentage goes on the window sticker and the listing, with the history report beside it.

How accurate is the range you advertise?

We publish two numbers: the original EPA-rated range and the real-world range we measure on our own mixed city-and-highway loop. Both figures go on the window sticker, and you are welcome to drive the loop yourself on a test drive.

Do the cars come charged and ready to drive?

Yes. Every EV leaves at 80% or more with a complimentary Level 2 charging cable in the trunk or frunk, so the drive home needs no detour to a charger.

Can you install a charger at my home?

We can. Our charging advisor reviews your driveway, panel and commute, then quotes and books a licensed Level 2 install, often before you take delivery. Mention it when you arrange a test drive.

Do you take trade-ins, including gas cars?

We take both EVs and petrol cars. Priya values the trade on-site and puts the figure in writing, good for 7 days whether or not you buy. Still paying off a loan? We settle the payoff with your lender.

Is financing available?

Yes. We compare quotes from local credit unions and national lenders after a soft-pull check that leaves your credit score alone, and a pre-approval from your own bank is welcome.

What warranty comes with a used EV?

Many EVs still carry the balance of the manufacturer's 8-year / 100,000-mile battery warranty, which transfers to you. Where eligible we also offer an optional extended battery-and-drive plan, priced in writing and never added to your payment unasked. Coverage is listed on each vehicle.

How long does DC fast charging take?

It depends on the car, but most of our inventory adds 10–80% in roughly 18–40 minutes on a fast charger. Ask about a particular car and we will give you its 10–80% time before you visit.

Can I return the car if it is not right?

Our 7-day Love-It Guarantee lets you bring the car back within seven days or 300 miles for a full refund or exchange, without argument. We would rather you love the car than keep a sale.

Still wondering about something?

Ask us directly
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